Multi-user conferences allow two or more callers to converse with each other. Multi-user conferences, also called conference rooms, are extensions which multiple parties can call to hear each other. Conference administrators can monitor and control conferences.
Navigate to EXTENSIONS > Multi-User Conferences and select Add New Conference. Give the conference a name, a music-on-hold (MOH) scheme, and an extension number. Once the conference has been created it appears in the list of call conferences.
Select a conference from the list of conferences to view its configuration. The following configuration options are available:
- Rename – Rename the conference.
- Change Primary Extension – Change the primary extension number.
- Delete – Delete the conference from the system.
- Access Code – Specify the access code that callers must enter prior to accessing the conference. Leave blank if you do not wish to have the conference protected by an access code.
- Waiting Music – Choose the MOH scheme for this conference. The first person to enter the conference will hear music (or silence) until at least one other member joins.
- Conference Member Groups – Select the groups that will be able to monitor conferences or have administrative control.
- Prompt For Name – Prompt each caller to record their name before adding them to the conference. The name is announced to the conference before joining them to the conference.
- Autogain Control (AGC) – Perform AGC on each conference member. AGC will automatically raise the gain for a member whose volume is too low. Conversely, it will lower the gain on a member whose volume is too high.
- Two Member Minimum – Automatically end the conference when only a single member remains. This does not affect the first person who calls into conference; it only applies after two or more callers have joined.
- Conference Extensions – If needed you may add a secondary extension number or external number, i.e., a direct inward dial (DID) number, to this conference.
For information about conference call controls, refer to the Conference Call User Controls.