In some cases you may want to route a caller to an Automated Attendant, but you need a failover action if the caller does not or cannot enter any digits (e.g., rotary telephones). You can accomplish this with a call router in conjunction with an automated attendant.
The following example uses an automated attendant at extension 2061 and a call router at extension 2060. If the caller fails to press any digit after the automated attendant plays twice, the call is transferred to extension 2000. To begin this call flow, route and/or place a call to extension 2060.
Use the following steps to set the automated attendant timeout.
Step 1. Create an Automated Attendant
- Navigate to Extensions > Automated Attendants, and click Create New Automated Attendant.
- Name the Automated Attendant, assign your greeting, and enter 2061 as the extension number.
- Click Create.
- In the Prompt Repeat section, change the Repeat the Prompt value to 2.
- Optionally change the Repeat Prompts Every to a shorter value.
Step 2. Create a Call Router
- Navigate to Extensions > Advanced Call Routers, and click Create New Advanced Call Router.
- Enter a router name, enter 2060 as the extension number, and select New Action Set in the Default Action Set section.
- Type a name for the Default Action Set. (For example, 'Try main AA then xfer to receptionist'.)
- Click Create.
- In the Default Action section, click Edit to the right of the action set.
- Click the Create an Action button.
- Change the Action drop-down to Try Calling an Extension.
- Click the Extension box in the Destination/Options column and type 2061.
- In the Final Action section, select Transfer to an Extension or Number from the drop-down menu, and enter 2000 in the Destination field.
- Click Save.