Monitor System User Activity
The Switchboard > People on Call page displays all users in the system, and their current call status. Enter all or part of a name in the Filter by Group field, and then click Apply Filter to display only matching users.
Monitoring Live Calls
Use the Dashboard > Active Calls of the web interface to select and listen to or disconnect from an ongoing call. The call connection makes no sound, allowing for noiseless call monitoring.
Reviewing Recorded Calls
Collecting call recordings for a user or group is configured when setting up or editing a user or group on the Extensions > People or Extensions > Groups screens. Recorded calls can then be played and reviewed from the Reports > Call Detail Records screen.