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Barracuda Phone System

Call Detail Records

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Call detail records (CDRs) provide information for each call made to or from the Barracuda Phone System, however, this information is not intended to be used for billing purposes. Advanced users can get more information from the Understanding CSV and CDR Records article.

A CDR is generated for each call made to or from the Barracuda Phone System, and are available on the Reports > Call Detail Records page. Customize your view by adjusting the number of records per page and the date/time range. You can also view the most recent calls from the last hour, today, the past week, or the past month. The report includes the following fields:

  • Call Answered – Time stamp of when the call was picked up
  • Call End – Time stamp of when the call ended
  • Caller Name – Incoming caller's name
  • Caller Number – Incoming caller number
  • Destination Name – Call recipient name
  • Destination Number – Call recipient number
  • Billable Time – The billable length of the call; specifically, the time from call answer to call end (not including the amount of time the call was ringing before being answered)
  • Recorded File/Fax – If the call was recorded or a fax was received, a link will be displayed in this column through which you can listen to the call or display the fax

Download CSV File

From the REPORTS > Call Detail Records page, click Download CSV to download call details to a comma-separated value (CSV) format file which you can then import into a database or spreadsheet for analysis. Note that the records are raw data which may require additional analysis to be meaningful.

For example:

  • Data may contain records for both the originating leg (or A-leg) and the receiving leg (or B-leg) of the call. Corresponding legs can be correlated using the uuid and bleg_uuid fields.
  • Transferring a call from one phone to another generates a new CDR for each transfer, and attended transfers appear different than blind transfers.

The CSV file contains the following fields:

  • start_timestamp – Time that the call was initiated (i.e. started “ringing”)
  • answer_timestamp – Time that the call was answered (if blank then call was unanswered)
  • end_timestamp – Time the call ended (i.e. one party hung up)
  • caller_id_name – Caller ID name if available
  • caller_id_number – Caller ID number if available
  • destination_name – Recipient’s name if available
  • destination_number – Recipients phone number (i.e. the dialed number)
  • accountcode – Indicates an internal user made an outbound call
  • billsec – Billable seconds, i.e. the amount of time between call answer and call hangup (does not including time spent ringing)
  • duration – Total duration of call, from start to finish, including ringing time
  • hangup_cause – Reason that call ended. Common causes are:
    • NORMAL_CLEARING – one or both parties hung up
    • NORMAL_TEMPORARY_FAILURE – indicates an issue with the carrier on an outbound call
  • gateway_name – Gateway name
  • outbound_route – Outbound gateway
  • network_addr – Network address
  • read_codec – Negotiated codec of the inbound call
  • read_rate – Read rate extension data
  • write_codec – Negotiated codec of the outbound call
  • write_rate – Write rate extension data
  • context – Context of the inbound call
  • uuid – Universally unique identifier
  • bleg_uuid – UUID of the bleg
  • direction – Indicates whether call is inbound or outbound
  • record_file_name – Name of record
  • record_file_checksum – Record file checksum




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