Before you replace your Barracuda Phone System, use the available troubleshooting tools to try to resolve the problem.
Barracuda Instant Replacement Service
In the event that a Barracuda Phone System fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new appliance to be shipped out within 24 hours.
After receiving the new system, ship the old Barracuda Phone System back to Barracuda Networks at the address below with an RMA number marked clearly on the package. Barracuda Networks Technical Support can provide details on the best way to return the appliance.
Barracuda Networks, Inc.
5225 Hellyer Avenue
San Jose, CA 95138
attn: RMA # <your RMA number>
To set up the new Barracuda Phone System, refer to the Getting Started section.