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Barracuda Phone System

Clearing your Browser Cache

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Most issues with Barracuda Phone System User Portal and Communication Command Center relate to browser behavior. The most important troubleshooting step is to clear the browser’s cache and to reload the page. Following are instructions for clearing the cache with various browsers.

Google Chrome 32.x and Higher

  • Mac OS X – Click the Chrome menu, and go to Tools > Clear browsing data. In the dialog, select Empty the cache, and clear all other items. From the Obliterate the following items from menu, select the beginning of time. Click Clear browsing data, and then close the browser window. Reload the page.
  • Windows Click the Chrome menu, and go to Tools > Clear browsing data. In the dialog, select Empty the cache, and clear all other items. From the Obliterate the following items from menu, select the beginning of time. Click Clear browsing data, and then close the browser window. Reload the page.

Safari 5.1 and Higher

  • Mac OS X – On the toolbar, go to Safari > Empty Cache. Click Empty in the confirmation dialog.
  • WindowsClick the Gear icon, and go to Reset Safari. In the dialog, select Remove all website data, and clear all other items. Click Reset. Close the browser window. Reload the page.

Firefox 26.x and Higher

  • Mac OS X – On the toolbar, go to Tools > Clear Recent History. In the dialog, select Cache, and clear all other items. From the Time range to clear menu, select Everything. Click Clear Now, and then close the browser window. Reload the page.
  • WindowsOn the toolbar, go to History > Clear Recent History. In the dialog, select Cache, and clear all other items. From the Time range to clear menu, select Everything. Click Clear Now, and then close the browser window. Reload the page.

Internet Explorer 11 and Higher

  • WindowsOn the main menu bar, go to Tools > Internet Options > General. Under Browsing History, select Delete browsing history on exit, and click Delete. Select Temporary Internet Files, and clear all other items. Click Delete. Click Apply in the Internet Options dialog, and then click OK. Close the browser window. Reload the page.

If you have a different browser than those listed above, contact your system administrator for assistance with clearing the browser cache.

After the Browser Cache is Cleared

After clearing the cache, reload the Communication Command Center or the User Portal and see if the issue persists. If it does, contact your system administrator for further assistance.








 

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