This article refers to Barracuda Phone System firmware release 2.6.2 and higher.
Call Pickup allows a user to answer a call that is currently ringing at another user’s telephone. Group Call Pickup picks up a call ringing anywhere on the system, and will always choose the call that has been ringing the longest.
The Barracuda Phone System supports two forms of call pickup:
- Directed Call Pickup – Allows the pickup of a specific ringing extension:
- From your phone, without picking up the handset or actuating a headset, dial *8 followed by the extension number of the ringing phone or group, and then pick up the handset or press the send/dial key.
- The ringing stops at the target extension(s) and you are now speaking with the caller.
- System Call Pickup – Allows the pickup of the longest ringing call on the entire system.
- From your phone, without picking up the handset or actuating a headset, dial *8, and then pick up the handset or press the send/dial key.
The ringing stops at the previously ringing destination(s) and you are now speaking with the caller.