This article refers to Barracuda Phone System firmware release 2.6.005 and higher.
Use voicemail Intercept to listen to a caller leaving a message in your voicemail box. You can then decide whether to take the call out of voicemail and speak with the caller live or allow the caller to continue leaving a message. To perform a live monitor, follow these steps:
- When a call rings to your phone, press the Reject button or simply let it ring until the call goes to voicemail.
- Once the call has forwarded to voicemail, dial *9 from your phone.
- Listen to the caller leave the message.
Hang up to end the live monitoring or press **2 to be directly connected with the caller.