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Barracuda Phone System

Voicemail Intercept

  • Last updated on

This article refers to Barracuda Phone System firmware release 2.6.005 and higher.

Use voicemail Intercept to listen to a caller leaving a message in your voicemail box. You can then decide whether to take the call out of voicemail and speak with the caller live or allow the caller to continue leaving a message. To perform a live monitor, follow these steps:

  1. When a call rings to your phone, press the Reject button or simply let it ring until the call goes to voicemail.
  2. Once the call has forwarded to voicemail, dial *9 from your phone.
  3. Listen to the caller leave the message.
  4. Hang up to end the live monitoring or press **2 to be directly connected with the caller.

    When pulling a call out of voicemail, the Barracuda Phone System saves the initial voicemail recording for the user.

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Last updated on