Arrange sound files into categories on the Configuration > Sound Files page, and music files into music on hold (MOH) schemes that are played to callers in queues or from automated attendants (AA) on the Configuration > Music on Hold page.
Configure sound categories on the Configuration > Sound Files page.
- Click New Category to define a new category for sound files. A category must be created before sound files can be uploaded or recorded
- Select a sound category name to upload sound files, record sound files, or to rename or delete the category.
- The Barracuda Phone System supports MP3 files and WAV files with a 20MB size limit. Click Upload a File to add a sound file from your local computer.
- Click Record A Sound to have the Barracuda Phone System call your extension and prompt you to make a recording. Enter your extension number and the name of the sound file, then select Call Me. Your phone will ring and when you answer you will be prompted to record a sound. This is very similar to leaving a voicemail message.
Once a sound file is uploaded or recorded it has a number of options:
- Delete – Delete the sound file from the system
- Rename – Rename the sound file
- Move – Move the sound file to another sound category
- Play – Play the sound file on your computer’s speakers
- Stop – Stop playback
- Download – Download the sound file to your computer
You will need at least one sound file on your system if you wish to create an Automated Attendant.
Configure music on hold (MOH) files and schemes on the Configuration > Music on Hold page.
Adding a New Scheme
- In the Music Schemes table, click New Scheme to define a new music scheme.
- Type a unique name for the scheme and click Add.
- In the Music Schemes table, click a music scheme name to upload music files, or to rename or delete a scheme.
The Barracuda Phone System supports MP3 files and WAV files, with a 20MB size limit. Select Upload Music to add a music file from your local computer.
Adding a New Stream
- Click a music scheme name, and then click Add Stream to add a Shoutcast stream:
- Enter the name of the stream as it is to appear in the user interface
Enter the URL of the stream, for example: http://relay.181.fm:8052/
Click Add to add the stream to the music scheme.
Music File Options
Once a music file is uploaded, there are a number of options:
- Delete – Delete the music file from the system
- Rename – Rename the music file
- Move – Move the music file to another music scheme
- Play – Play the music file on your computer’s speakers
- Stop – Stop playback
- Download – Download the music file to your computer
Once a stream is added, there are several options:
- Delete – Delete the stream from the system
- Rename – Rename the stream
- Move – Move the stream to another music scheme