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Barracuda Phone System

Cisco SPA 500 Series Quick Reference Guide

  • Last updated on

This article explains the basic operation of the Cisco SPA 500 Series family of devices.

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SPA 509G Phone

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SPA 501G Phone

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SPA 508G Phone

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SPA 504G Phone

 

Soft Keys

  • The four buttons immediately below the LCD display are called soft keys.
  • Each soft key performs the action displayed immediately above it.
  • The soft key behavior is context sensitive – the associated soft key action changes according to the current phone state.

Place a Call

  • Enter the desired internal extension or external number, then press the Dial soft key.

Last Number Redial

  • Press the Redial button, to the left of the 7 key.

Call Hold

  • To place a call on hold, press the Hold soft key.
  • To resume the call, press the Resume soft key.

Call Transfer

Attended Transfer
  • To transfer a call, press the More soft key, then press the Transfer soft key.
  • Dial the destination number, then press the Send soft key.
  • When the destination party answers the call, announce the caller, and press Transfer again to complete the transfer.
Blind Transfer
  • To transfer a call, press the Blind soft key and enter the destination number.

  • Press the Send soft key to connect the remote party to the destination, disconnecting you from the call.

Ad-Hoc Conference / 3-Way Calling

  • Place (or receive) a call.
  • To add another party to the call, press the More soft key, then press the Confrnc soft key.
  • Enter the destination number or extension and press the Send soft key.
  • When the destination party answers the call, press the More soft key, then press Confrnc again.
  • All parties are now joined in a 3-way call.
  • To end the conference, press the More soft key, then press the Split soft key. Both parties are placed on hold, ending the conference.

Call Forwarding

  • To enable call forwarding, press the Forward soft key.
  • Select the type of forwarding to enable and select a destination.
  • Press the Enable soft key.
  • The phone display indicates when call forwarding is enabled.
  • To deactivate forwarding, press the Forward soft key then press Disable.

Ringer and Handset Volume

  • To change the ringer volume when the phone is idle, press the volume up and volume down buttons at the right side of the keypad.
  • To change the volume of the handset or speakerphone, during an active call, press the volume up and volume down buttons.
  • To toggle mute on and off, during an active call, press the red mute button.
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