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Barracuda Phone System

Polycom VVX-400/410 VoIP Phone Quick Reference Guide

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This article explains the basic operation of the Polycom VVX-400 and -410 VoIP phones.


Soft Keys

  • The four buttons immediately below the LCD display are soft keys.
  • Each soft key performd the action displayed immediately above it.
  • Soft key behavior is context sensitive – the associated soft key action changes according to the current phone state.

Place a Call

  • Dial the desired internal extension or external number.
  • Lift the receiver or press the speakerphone button to call.

Voicemail Access

  • To access voicemail messages, press the worddavcca75695cd3bf5241603391dfcb6472e.png (Messages) key to the left of the keypad.
    Depending on your system configuration, you may be asked for your voicemail passcode.

Last Number Redial

  • Press the right arrow key to bring up the Placed Calls list.
  • Use the up/down arrow keys to select a number to redial.
  • Press the Dial soft key.

Call Hold

  • To place a call on hold, press the worddav4f7adb1c08bb98bd0831fc7ccce29202.png (Hold) key.
  • To resume the call, press the Resume soft key.

Call Transfer

Attended Transfer
  • To transfer a call, press the worddav68c1a6cbfbc92bde6232a4e031e27c15.png (Transfer) key.
  • Dial the destination number, then press Dial.
  • When the destination party answers, announce the caller, and press Transfer again to complete the transfer.
Blind Transfer
  • To transfer a call, press the Blind soft key and enter the destination number.
  • Press Dial to connect the remote party to the destination, and disconnect yourself from the call.

Ad-Hoc Conference / 3-Way Calling

  • Place (or receive) a call.
  • To add another party to the call, press the Confrnc soft key.
  • Enter the destination number or extension and press Dial.
  • When the destination party answers, press the Confrnc soft key again.
  • All parties now join a 3-way call.

Do Not Disturb

  • Press the DND soft key. The display shows the worddav4e587e50bdbfcfc814b622dab8a255ae.png icon.
  • To resume normal operation, press the DND soft key again.

Call Forwarding

  • To enable call forwarding, press Forward soft key.
  • If the phone has multiple lines, select the line to be forwarded.
  • Select the type of forwarding, select a destination, and press the Enable soft key.
  • The phone display indicates call forwarding is enabled.
  • To disable, press the Forward soft key, select the type of forwarding, then press Disable.

Ringer and Handset Volume

  • To change the ringer volume, when the phone is idle, press the () or (+) button at the bottom of the keypad.
  • To change the volume of a call, during an active call, press the () or (+) buttons to adjust the volume of the handset, speakerphone, or headset, whichever is active.


  • Press the Home key, arrow over to Directories and press the OK key.
  • Select Contact Directory and press the OK key.
  • Use the up/down arrows to select a contact.
  • Press the Dial soft key to call.

Special Characters

  • When entering a destination with alphanumerics or special characters, pause momentarily between key presses. For example, when dialing **<ext>, press *, pause for a moment, press * again, then dial the extension.
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