This article explains the basic operation of the Yealink T20P IP telephone.
Place a Call
- Lift the handset, press the speakerphone button or headset button.
- Enter the number, then press #.
Redial
- To redial the last number called, press the RD button twice.
- To view previously dialed numbers, press the RD button once, then use the up and down arrow keys to scroll through the list.
- Press the RD button or the # key to dial the highlighted phone number.
Call Hold
- To place an existing call on hold, press the Hold button.
- To retrieve a call on hold, press the Hold button again.
If multiple calls are on hold, press the appropriate line key before pressing Hold.
Call Transfer
- To transfer a call in progress, press the Tran button.
- Dial the destination number, then press #.
- When the destination party answers, announce the caller, then press the Tran button to complete the transfer.
- If there is no answer, press the Menu button and then Hold to return to the original caller.
3-Way Calling
- Place (or receive) a call.
- To add another party to the call, press the Conf button
- Enter the destination number, followed by #.
- When the destination party answers, press the Conf button again.
- If there is no answer, press the Menu button, then press Hold to resume the call.
Call Forwarding
- When your phone is idle, press the Menu button, then select Features > Forward.
- Select Always, then press OK.
- Enter the destination, then press the Save soft key.
- To cancel call forwarding, use one of two methods:
- Select Always, then use the left or right arrow key to select Disable.
- When the phone is idle, press the Tran button.
Voicemail Access
- To access voicemail messages, press the Message button.
Depending on your system configuration, you may be prompted for a voicemail PIN number.
Volume Control
- Press the Menu button and select Settings > Basic > Phone Volume.
- Select Handset, Speaker, Headset, or Ringer, then press OK.
- Use the volume control button to adjust the volume, then press OK.
- During an active call, the volume control button changes the volume of the handset, speakerphone or headset, whichever is active.
Call History
- To view missed, received, or placed calls, press the up arrow key
- Use the left and right arrow keys to choose between All Calls, Dialed Calls, Received Calls, Missed Calls, and Forwarded Calls.
- Use the up and down arrow keys to scroll through the list.
- To dial a number, highlight it and then press OK.