We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Phone System

How do I configure my Barracuda Phone System to use my Bandwidth.com Account?

  • Type: Knowledgebase
  • Date changed: 2 years ago

Solution #00004957

Scope:
All Barracuda Phone Systems, all firmware versions.

Answer:

In order for your Barracuda Phone System to use your Bandwidth.com account, you must add it as a SIP Provider. You will need the the following information, which Bandwidth.com should provide for you:

  • Primary server address
  • Secondary server address
  • Username
  • Password
  • Phone Numbers (DIDs) being delivered.

Once you have this information, you can configure the connection in a few steps.

 

Adding Bandwidth.com provider accounts:

Navigate to Providers, and select Setup A New Account. Enter the following information in the entry box which appears:

  1. For provider, choose Generic SIP (CallerID in from generic) from the drop down list.
  2. Enter a name which you will recognize in the Name field (It is preferable to indicate Primary or Secondary as well).
  3. Enter the Primary Server address in the field marked Host. This should auto-fill the same data in the field named Realm.
  4. Leave the field named Port set to 5060.
  5. Enter your Username in the field named Username. This should auto-fill the same data in the field named Authorization Username.
  6. Enter your Password in the field labeled Password.
  7. Enter the Primary Phone Number for this account (usually you main business number) in the field labeled Caller ID. This will be the fall-back Caller ID for outbound calls.
  8. Make sure to Un-check the box labeled Requires Registration.
  9. Click the Box labeled Install.

Repeat the steps listed above with these changes:

 

  1. Enter a name which you will recognize as a Secondary in the Name field (It is preferable to indicate the same name with Secondary).
  2. Enter the Secondary Server address in the field marked Host. This should auto-fill the same data in the field named Realm.


Assigning DIDs (Phone Numbers)

    You now need to assign your phone number to the account so that we can receive calls from Bandwidth.com. You can accomplish this by completing the following steps:


    1. Navigate to Providers and click on the primary Bandwidth.com account you created in the previous steps
    2. Scroll down to the section labeled External Numbers and click on the Entry Box.
    3. Enter your assigned DIDs (phone numbers) in the box, separated by a comma or a return. The DIDs MUST be formatted as  1<area code><number>, for example 17345551212.
    4. Click the button labeled ADD to complete the entry process

 

Please reference Solution#00004845 for instructions on how to assign routes for inbound calls.


Defining Custom Dialing Rules:

Most Bandwidth.com accounts require e164 dialing in order to place outbound calls. For these accounts, we will need to add two new outbound routes.

  1. Navigate to Providers, click on the primary Bandwidth.com account you created in the previous steps, and click the button labeled Manage Route Definitions in the section labeled Outbound Routes.

  2. Enter a recognizable name (bandwidth outbound) in the field labeled Route Name.

  3. Paste the text ^1?([2-9]\d{2}[2-9]\d{6})$:::+1$1 in the field labeled Outbound Number Pattern.

  4. If you are using Firmware version 2.1 and later, set the type to Long Distance.
  5. Click the button labeled ADD Outbound Route.

  6. Enter a recognizable name for emergency dialing (bandwith emergency) in the field labeled Route Name, and Paste the text ^911$:::+1911 in the field labeled Outbound Number Pattern.

  7. If you are using Firmware version 2.1 and later, set the type to Emergency.

  8. Click the button labeled ADD Outbound Route.
  9. Close the Manage Route Definition Window by clicking on the "X" in the right corner.
  10. In the section labeled Outbound Routes, select the routes you created from the drop down list, and select them by clicking the ADD button.
Defining a Local Dialing Rule:
This rule is optional, dependent on your dialing habits. It is only needed if you use 7 digit dialing.
  1. Navigate to Providers, click on the primary Bandwidth.com account you created in the previous steps, and click the button labeled Manage Route Definitions in the section labeled Outbound Routes.

  2. If you wish to use 7 digit dialing for local numbers, you will need to  create a route for that. Enter a recognizable name for local dialing (bandwith local) in the field labeled Route Name. You will need to enter your area code for this route. For area code 734, you would paste the text ^(\d{7})$:::+1734$1 in the field labeled Outbound Number Pattern. Please adjust this rule for your locale.

  3. If you are using Firmware version 2.1 and later, set the type to Local.

  4. Click the button labeled ADD Outbound Route.

  5. Close the Manage Route Definition Window by clicking on the "X" in the right corner.

  6. In the section labeled Outbound Routes, select the routes you created from the drop down list, and select them by clicking the ADD button.

Defining an International Dialing Rule:
This rule is optional, dependent on your calling habits. It is only needed if you intend to place international calls.
  1. Navigate to Providers, click on the primary Bandwidth.com account you created in the previous steps, and click the button labeled Manage Route Definitions in the section labeled Outbound Routes.

  2. If you intend to do International dialing for local numbers, you will need to  create a route for that. Enter a Recognizable Name for International dialing (bandwith Intrnational) in the field labeled Route Name. You will need to enter your area code for this route, and Paste the text ^011(\d{8,18})$:::+$1 in the field labeled Outbound Number Pattern.

  3. If you are using Firmware version 2.1 and later, set the type to international.

  4. Click the button labeled ADD Outbound Route.

  5. Close the Manage Route Definition Window by clicking on the "X" in the right corner.

  6. In the section labeled Outbound Routes, select the routes you created from the drop down list, and select them by clicking the ADD button.

 

Link to this page:

https://campus.barracuda.com/solution/50160000000IITeAAO