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Barracuda Phone System

How do I configure my Acrobits Soft-Phone to register with my Barracuda Phone System?

  • Type: Knowledgebase
  • Date changed: one year ago

Solution #00005479


Scope:

This solution applies to the Acrobits softphone application connecting to Barracuda Phone Systems.


Answer:

Registering an Acrobits softphone Application to the Barracuda Phone System can be done in a few steps.

From the Barracuda Phone System

For Firmware Versions 2.5.005 and earlier:
  1. Navigate to Extensions > People, and select the desired user.
  2. Scroll down to the section of the properties page labeled Phones and click Add a Phone.
  3. Select  Generic SIP Device and click the button labeled Add Phone.
  4. Click on the new Phone on the properties and select Phone Information.
  5. Click on the extension number on the left side of the window.
For Firmware Versions 2.6 and Later:
  1. Navigate to Extensions > People, and select the desired user.
  2. Scroll down to the section of the properties page labeled Phones and click Add a Phone.
  3. Select  Generic SIP Device and click the button labeled Add Phone.
  4. Click on the new Phone on the properties and select Reg Info from the section labeled Utilities for the Desired Line.

From the Acrobits Client:
  1. Select Menu, then Settings, and select the + Symbol.
  2. Add new Account, then select Generic SIP Account.
  3. Enter the Username from the BPS Phone Information screen in the field labeled Username.
  4. Enter the Password from the BPS Phone Information screen in the field labeled Password.
  5. Enter the Username from the BPS Phone Information screen in the field labeled Display Name.
  6. Enter the Domain IP address from the BPS Phone Information screen in the field labeled Domain (please include the :5065 on ipads and possibly other sip devices).
  7. Select Advanced Settings to move to the next menu.
  8. Enter the Auth Username from the BPS Phone Information screen in the field labeled Authorization Username.
  9. Select UDP for the Transport Protocol.
  10. Enter 5065 in the field labeled Proxy Port.
  11. Set Discover Global IP to ON.
  12. Select Codecs for Wifi, and select the following protocols:
    • iLBC
    • GSM
    • G.711 u-Law
    • G.711 a-Law
    • Please disable G.722 (due to Bandwidth constraints)
  13. Repeat these settings for Codecs of 3G.
Note - Most users will prefer to set the 3G/Wi-Fi Selection to Prefer Wi-Fi.

Link to this page:

https://campus.barracuda.com/solution/50160000000IQeDAAW