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Barracuda Phone System

How do I configure a Cisco SPA phone to do auto-dial or hotline to my Barracuda Phone System?

  • Type: Knowledgebase
  • Date changed: one year ago

Solution #00005850


This solution applies to The Cisco SPA series phones when connecting to Barracuda Phone Systems.


The Cisco SPA series of phones support auto-dial (also called Hotline or Batphone) via the dialplan. In order to do this, however, they must be configured as a generic SIP device.

From the Barracuda Phone System:
  1. Navigate to Extensions > People, and select the desired user.
  2. Scroll down to the section of the properties page labeled Phones and click Add a Phone.
  3. Select Generic SIP Device and click the button labeled Add Phone.
  4. Click on the new Phone on the properties and select Phone Information.
  5. Click on the extension number on the left side of the window.

From the SIP Device/Client:
  1. Pick up the handset of the SPA and dial ****. When prompted with the greeting "configuration menu" press 110# and note the IP address given. On phones with a display, you can also press the setup button which looks like a sheet of paper with the corner bent.
  2. Enter the IP address provided into your Web Browser.
  3. On the configuration screen, click on Admin Login in the top right corner of the browser, then click on Advanced which is located in the same place.
  4. Click on the SIP tab and check to confirm that the value for RTP Packet Size: is 0.020. If not, change the value to 0.020.
  5. Click on the Tab for Ext 1 on the top Navigation Panel
  6. Enter the following information on the screen that loads, then click on Submit Changes:
  • Line Enable - Yes
  • Mailbox ID - Enter the Extension being configured
  • Proxy -  Enter the Domain (from LAN) IP address (or the Domain (Outside LAN) IP address for a remote phone), including the :5065, as shown on the BPS Phone Information screen.
  • Display Name - Enter The User's First and Last name.
  • Register - Yes
  • User ID - Enter the Extension being configured
  • Password - Enter the password provided in the first steps above
  • Auth ID - Enter the Auth User name provided in the first steps above
  • Dial Plan - The string for auto-dial is entered here. this will be in the the format of (S0<:Extension@BPS-IP:5065>). Assuming you wanted to dial 2000 and the BPS is at the string would be:
    • (S0<:2000@>)
The phone should reboot and register to the Barracuda Phone System. It will dial the hotline as soon as the handset is picked up.

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