This solution applies to The Cisco SPA series phones when connecting to Barracuda Phone Systems.
Answer:The Cisco SPA series of phones support auto-dial (also called Hotline or Batphone) via the dialplan. In order to do this, however, they must be configured as a generic SIP device.
From the Barracuda Phone System:
- Navigate to Extensions > People, and select the desired user.
- Scroll down to the section of the properties page labeled Phones and click Add a Phone.
- Select Generic SIP Device and click the button labeled Add Phone.
- Click on the new Phone on the properties and select Phone Information.
- Click on the extension number on the left side of the window.
From the SIP Device/Client:
- Pick up the handset of the SPA and dial ****. When prompted with the greeting "configuration menu" press 110# and note the IP address given. On phones with a display, you can also press the setup button which looks like a sheet of paper with the corner bent.
- Enter the IP address provided into your Web Browser.
- On the configuration screen, click on Admin Login in the top right corner of the browser, then click on Advanced which is located in the same place.
- Click on the SIP tab and check to confirm that the value for RTP Packet Size: is 0.020. If not, change the value to 0.020.
- Click on the Tab for Ext 1 on the top Navigation Panel
- Enter the following information on the screen that loads, then click on Submit Changes:
- Line Enable - Yes
- Mailbox ID - Enter the Extension being configured
- Proxy - Enter the Domain (from LAN) IP address (or the Domain (Outside LAN) IP address for a remote phone), including the :5065, as shown on the BPS Phone Information screen.
- Display Name - Enter The User's First and Last name.
- Register - Yes
- User ID - Enter the Extension being configured
- Password - Enter the password provided in the first steps above
- Auth ID - Enter the Auth User name provided in the first steps above
- Dial Plan - The string for auto-dial is entered here. this will be in the the format of (S0<:Extension@BPS-IP:5065>). Assuming you wanted to dial 2000 and the BPS is at 192.168.1.200 the string would be:
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