What information do you have about the End of Life of the Barracuda Phone System?

Solution #00007766

Scope:

This solution applies to all Barracuda Phone Systems.

Answer:

Inquiries can be directed to the BPS EOL team at bpseol_team@barracuda.com

On July 19, 2016, the following email was sent to all Barracuda Phone System customers:

We are writing today to inform you that Barracuda Phone System (formerly CudaTel) will be discontinued. Due to our overall product portfolio strategy, and our increased focus on security products, Barracuda Networks, Inc. (“Barracuda”) has decided to discontinue the sale of Barracuda Phone System as of July 19, 2016. Support for Barracuda Phone System will be available until June 30, 2019 or the expiration of your EU subscription, whichever comes first, at which time product support will be discontinued.

Over the past seven years, Barracuda Phone System provided an easy-to-use VoIP PBX appliance designed with IT in mind. As the industry shifts toward unified communications in the cloud, we made the difficult decision to discontinue our PBX appliance.

We know this may come as disappointing news, but are working with partners to provide a migration path for you. RingCentral is the leader in Gartner’s 2015 Magic Quadrant for Unified Communications Worldwide, and provides an alternative for all Barracuda Phone System customers. We’re working closely with RingCentral to offer discounted pricing and a utility for seamless migration.

For more information, please visit ringcentral.com/bps2rc or contact David Uslan at RingCentral via email at davidu@ringcentral.com or via phone at 704-764-1074.

Current customers should not experience any service interruptions as a result of this announcement, and support, in accordance with end of life support processes, will continue to be available through June 30, 2019. Information on this process, including FAQs, timelines, and details on how to migrate to RingCentral, can be found at https://campus.barracuda.com/product/phonesystem/article/PHONE/discontinued

After reviewing the information above, if you have additional questions or would like to discuss your options, please contact us at bpseol_team@barracuda.com.

We appreciate your understanding and thank you for being a customer.

We also have developed a list of frequently asked questions:

Why is Barracuda discontinuing Barracuda Phone System?

Over the past seven years Barracuda Phone System provided an easy to use VoIP PBX appliance designed with IT in mind. However, as the industry has shifted toward unified communications in the cloud, we made the difficult decision to discontinue our PBX appliance. For more information, please see http://blog.barracuda.com/2016/07/19/barracuda-phone-system-message-from-ken-grohe/

When is the End of Sale date for Barracuda Phone System?

July 19, 2016 is the end of sale date for Barracuda Phone Systems. Barracuda will continue to offer technical support, in accordance with end of life support processes, for BPS until the end of your existing EU subscription, or June 30, 2019, whichever comes first.

Can I still renew my Energize or Instant Replacement subscription(s) after the End of Sale date of July 19, 2016?

If you have a subscription that expires prior to December 31, 2016, you will be allowed to pay for a one-time, 6-month renewal, but will no longer be able to purchase renewals thereafter. If your subscription expires after December 31, 2016, you will not be able to renew your subscriptions.

Can I still utilize my Barracuda Phone System after the end of the support date June 30, 2019?

Yes, the phone system will continue to function, but there will be no technical support available from Barracuda.

Is there an alternative option to Barracuda Phone System that Barracuda can recommend?

We are working with RingCentral, the leader in Gartner’s 2015 Magic Quadrant for Unified Communications Worldwide, to provide an alternative for BPS customers. We’re working closely with RingCentral to offer discounted pricing and a utility for seamless migration. For more information on RingCentral for BPS customers, please visit www.ringcentral.com/bps2rc.

If RingCentral is not right for your business, please contact us for additional options.

What specifically is supported after the End of Sale Date?

We will continue to support BPS, in accordance with end of life support processes, which generally provides:

System setup and configuration

Troubleshooting telephony issues related to Barracuda Phone System

Critical bug and/or security fixes

Can I return a BPS unit that I purchased within the last 30 days?

Yes, Barracuda appliances can be returned within the 30 day evaluation period

What if the Energize or Instant Replacement subscription(s) on my existing BPS unit(s) have a duration beyond the End of Support date of June 30, 2019?

If you have a subscription for BPS that expires after June 30, 2019, please contact us to discuss your options. You can reach us at bpseol_team@barracuda.com.