We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.

Barracuda Phone System

How do I configure my Barracuda Phone System to use my Megapath SIP Account?

  • Type: Knowledgebase
  • Date changed: 2 years ago

Solution #00006333

Scope:
All Barracuda Phone Systems, all firmware versions.

Answer:

In order for your Barracuda Phone System to use your Megapath account, you must add it as a SIP Provider.


You will need the the following information, which Megapath should provide for you:

SIP Host Server Address - Usually, this is ST01-siptrunk.megapathvoice.net with ST being replaced with your State Abbreviation (example, Michigan would be mi01-siptrunk.megapathvoice.net)
SIP Username - Usually your primary number (ANI) on the account.
SIP Password
Phone Numbers (DIDs) being delivered.

Megapath Uses SRV records for most SIP accounts. The DNS servers used in the Phone System setup (Configuration->Network) MUST be able to resolve public addresses in order for this trunk to work.

Adding the Megapath Provider Account:

Navigate to Providers, and select Setup A New Account. Enter the following information in the entry box which appears:

  1. For provider, choose Generic SIP (Use SRV Records) from the drop down list.
  2. Enter a name which you will recognize in the Name field.
  3. Enter the SIP Host Server address in the field marked Host. This should auto-fill the same data in the field named Realm.
  4. Leave the field named Port set to 5060.
  5. Enter Primary Account Phone number/ANI in the field named Username. This should auto-fill the same data in the field named Authorization Username.
  6. Enter Your Assigned Password in the field labeled Password.
  7. Enter the Primary Account Phone Number/DID for this account (usually your main business number) in the field labeled Caller ID. This will be the fall-back Caller ID for outbound calls.
  8. Make sure to check the box labeled Requires Registration.
  9. Click the Box labeled Install.

Setting the custom CallerID type

Megapath uses an uncommon method for CallerID. This requires setting an advanced value on the Provider page. Please follow the settings below precisely in order to access the advanced settings and change them:

  1. Navigate to the Providers Page
  2. Click on a blank area of the screen and type the following, using the arrows for directions listed: up up down down left right left right b a - please remember to use the arrow for the direction, and then to finish the sequence with the b and a keys (no capitalization). A message confirming expert mode should appear on the screen momentarily.
  3. Click on the Megapath provider which you created
  4. Scroll down to the section labeled "Caller ID Type" and select  None from the drop-down
  5. Click on the button labeled "Apply Gateway Settings" to save.



Assigning DIDs (Phone Numbers)
Megapath delivers all calls using 10-digit DIDs. You will need to assign these numbers in the account so that the Barracuda Phone System knows to expect them. You can accomplish this by completing the following steps:
    1. Navigate to Providers and click on the Megapath account you created in the previous steps.
    2. Scroll down to the section labeled External Numbers and click on the Entry Box.
    3. Enter your assigned DIDs (phone numbers) in the box, separated by a comma or a return. The DIDs MUST be formatted as  <area code><number> (for example, 7345551212) .
    4. Click the button labeled ADD to complete the entry process.

 

Please reference Solution #00004845 for instructions on how to assign routes for inbound calls.


Assign Outbound Dialing Rules:

Megapath accounts require 10+ Digit dialing in order to place outbound calls. For these accounts, we can add built-in outbound dialing rules.

  1. Navigate to Providers, click on the Megapath account you created in the previous steps.

  2. Select 10 Digit Dialing from the drop-down list and click the button labeled ADD.

  3. Select 11 Digit Dialing from the drop-down list and click the button labeled ADD.

  4. If your users are used to 7 Digit dialing, Select 7-digit Dialing (area code XXX) from the drop-down list and click the button labeled ADD.

  5. If you intend to allow International dialing, Select International Dialing (011) from the drop-down list and click the button labeled ADD.

  6. If Megapath has enabled your E911 service, Select Emergency (USA) from the drop-down list and click the button labeled ADD.

Important note on Caller Name in outbound calls - While Megapath does provide CNAM override on outbound calls, they do not do so by default. Setting this up is simple, however. Please call your Megapath account rep and ask them to turn on "Calling party name delivery," also called CNAM, for all outbound calls. They will ask you what you want displayed (up to 15 characters will be allowed by default), and should be able to have that configured within one business day. Megapath usually passes the primary ANI from number on ALL outbound calls.




Link to this page:

https://campus.barracuda.com/solution/501600000013QS0AAM