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Barracuda SSL VPN

How do I create a debug log for the client Agent on my Barracuda SSL VPN?

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00003788

This solution applies to Barracuda SSL VPNs, all firmware versions.


During normal operation of the SSL VPN Agent no log files are created. When submitting issues to Support, you may be asked to produce a debug log for the Agent.

To do so, navigate to Resources > Profiles, and click the configuration icon next to the profile that will be used, or create a new profile called Debug and configure that. In the Agent Configuration section, set the Debug Level to DEBUG and save the changes.

Next time the agent runs, it will start logging information useful for troubleshooting purposes. The log is found in the user?s home directory on the client, in a directory called .sslvpn/applications/sslexplorer-agent. Look for the file called agent.log.

Additional Notes:

  • In Windows your home will be the local user profile directory which is typically located under C:\Documents and Settings\USERNAME (XP) or C:\Users\USERNAME (Vista).
  • In Linux your home will typically be /usr/USERNAME/ (note that .sslvpn is a hidden folder on linux and will only be visible with a ls -al command).
  • On a Mac your home will typically be /Users/USERNAME/.
  • Note that if you edit an existing profile to make this change, then the change will not be available until the user next logs on with this profile. Therefore if the user is currently logged on to SSL VPN, they will have to log off and back on again.

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