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Barracuda SSL VPN

What does the “You have been rejected access based on current system policy..." login error mean on my Barracuda SSL VPN?

  • Type: Knowledgebase
  • Date changed: 7 years ago
Solution #00005744

 

Scope:

This solution applies to all Barracuda SSL VPN units.

 

Answer:

The login error:
“You have been rejected access based on current system policy and your client environment. Please contact you administrator if you believe you should have access.”
is being produced by Network Access Control (NAC).

This error indicates that the client system does not meet the required NAC rules that have been set for the SSL VPN. The exact reason for this can be found by examining the User Activity Logs (available to the ssladmin and any users with the sufficient access rights).

From the User Activity Log it is possible to automatically create a NAC Exception for the user affected, alternativly the administrator can simply tell the user why they were blocked and how they can resolve the issue (e.g. use another browser, update Flash, install hotfixes, etc)

Link to this page:

https://campus.barracuda.com/solution/50160000000IbeqAAC