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Barracuda Web Security Service

Where can I find useful information on setting up Web Security Agent?

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00007013  

Scope: Setting up a WSA for remote filtering
 
 
ANSWER:
For Web filter and Flex installation, setup and diagnosis
 
See our tech library articles for web filter here
 
 
 
See our tech library articles for Flex here
 
 
Upon completion of setup
Reboot PC to allow a normal sync to happen and software to initialize and load properly to function.
Also for Flex users, In the portal login you must go to the Remote filtering tab > and select Web Security Agent page and select ACTIVATE Option on page to allow users to be seen on this page and then be filtered. Also verify you are not seeing an IPv6 address for user and Please do not use the same username logons for multiple machines as the new logon overrides the last logon seen in Flex, also the name will reference all IPs using the same username traffic seen in the web filter unless specifying an IP report per machine.
 
Installation can be found in C:\Program Files (x86)\Barracuda\Web Security Agent\
WSA Configuration.exe  for modifying settings locally.
 
 
Testing of Local changes in configuration will be reset upon 3 condition.
1.    Portal or Web filter UI is not updated to desired settings and a Sync manually is performed via Configuration tools menu option to Sync or WSA Icon is visible in systray and option to sync is showing and clicked.
2.    User Logs off and back on to sync
3.    User reboots machine to re-sync
 
 
If any concerns please see troubleshooting solution 6461 here
 
C:\Windows\Temp  for log files saved

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