In rare cases, communication with macOS devices may be lost after upgrading to macOS Device Manager 2023.4.
If this occurs, log on the macOS device, then stop and restart MWExpertsystem.
- In macOS, navigate to Applications > ManagedWorkplace > OnsiteManager > Tools.
- Then run StopMWExpertSystem.
- Once MWExpertSystem has stopped, run StartMWExpertSystem.