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Barracuda RMM
formerly Managed Workplace

Device Manager and Support Assistant - On Premise

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Hardware

Device Manager requires the following:

  • P4 CPU or better
  • 100 MB free in the system partition

When there is no Internet connection, Device Manager keeps collecting information. This information queues to send to Service Center when a connection is restored. It is possible to queue up to a maximum of 2GB but this would require extensive monitoring over a period of several weeks or longer with no Internet connection. Typical database size is no greater than 20 megabytes.

Software

Barracuda RMM will install natively for either 32- or 64-bit versions of the server operating system. All versions of the following operating systems are supported unless otherwise noted:

  • OS X 10.8, 10.9, 10.10, 10.11, 10.12

  • macOS Sierra, macOS High Sierra, macOS Mojave, macOS Catalina, macOS Big Sur, macOS Monterey, macOS Ventura,  macOS Sonoma

  • Microsoft Windows Server 2016 (Essentials, Standard, and Datacenter)
  • Microsoft Windows Server 2012 R2 (Essentials, Standard, and Datacenter)
  • Microsoft Windows Server 2012 (Foundation, Essentials, Standard, and Datacenter)
  • Microsoft Windows Server 2011 (Small Business Server)
  • Microsoft Windows Server 2008 SP2 (Web, Standard, Small Business Server, Enterprise and Datacenter)
  • Windows Server 2008 R2 SP1 (Web, Standard, Small Business Server, Enterprise and Datacenter)
  • Microsoft Windows 10 Pro or Enterprise Edition
  • Microsoft Windows Home Server 8
  • Microsoft Windows 8.1 Pro and Enterprise
  • Microsoft Home Server 2011
  • Microsoft Windows 7 SP1 Professional or Ultimate
  • Microsoft Windows Vista SP2 Business or Ultimate

Application Framework

The following application framework is required:

  • Microsoft .NET 4.8 or higher

Internal Mandatory Network Requirements

These ports must be available on the managed device where Device Managers and/or Support Assistants are installed.

PortPurpose

51000+ TCP local

Creates a local connection to OMDesktop from the MW service, and blocks any connection attempts from external sources.

Ports above 51000 are used in sequence matching the user session in Windows. So, for the first logged in user, port 51001 is used for communications. For the second, 51002 will be used, and so on.

80 or 443 (depending on whether you are using HTTP or HTTPS for SCMessaging) outbound

Required for ticket creation
  • As a safety precaution, the DM installer inserts a rule in the firewall rule to block all inbound TCP traffic to the OMDesktop from any external source. When a Device Manager is uninstalled, this firewall rule is also removed.
  • For Barracuda RMM 11 SP2 MR1 and later, the Device Manager installer download is in .zip format instead of .exe or .pkg and must be extracted during the default and advanced install processes.