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Defining Scope for a Service Group

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Defining scope for a service group is the practice of determining the range of sites, other groups, and devices that are to be included in the group.

The scope defines against which sites and groups any rules run, looking for devices with matching criteria. By default, service groups are set to a system-wide scope. You can narrow the scope by selecting the custom scope option and then doing the following:

  • Selecting the sites, groups, and devices to include in the scope.
  • If needed, you can exclude specific sites, groups, and devices that were added as children of the objects selected to include in the scope.

Excluding items is sometimes required when a site, group, or device has been indirectly included in the group scope as the result of another site, group, or device being directly included. For example, you might add a site to a group scope that contains certain devices that you do not want included.

You cannot define scope for a site group, however you can exclude devices if required. For more information, see Excluding Sites, Groups, and Devices from the Scope.

To add a site to a service group scope
  1. In Service Center, click Service Delivery > Groups.
  2. Click the Service Groups tab.
  3. Click the name of the service group to which you want to define the scope.
  4. Click the Auto-Inclusion tab.
  5. Select the Custom scope option button.
  6. In the Scope area, under Sites, click Add.
  7. Select the check box beside each site you want to include.
  8. Click Add.
To add other groups to a service group scope
  1. In Service Center, click Service Delivery > Groups.
  2. Click the Service Groups tab.
  3. Click the name of the service group to which you want to define the scope.
  4. Click the Auto-Inclusion tab.
  5. Select the Custom scope option button.
  6. In the Scope area, under Groups, click Add.
  7. Select the check box beside each site you want to include.
  8. Click Add.
To remove sites and groups from the scope
  1. In Service Center, click Service Delivery > Groups.
  2. Click the name of the group to which you want to define the scope.
  3. Click the Auto-Inclusion tab.
  4. In the Scope area, do any or all of the following:
    • Under Sites, select the check box beside each site you want to remove and click Remove.
    • Under Groups, select the check box beside each group you want to remove and click Remove.
  5. Click Save.