Barracuda RMM pushes asset information to Autotask. When a ticket is created in Barracuda RMM as the result of an alert being triggered or when you manually create a ticket in Barracuda RMM, a ticket will also be created in Autotask. Once created, any updates to the status of the ticket made in either system will be synchronized with the other. Similarly, when the ticket is closed in Autotask, the corresponding alert will be cleared and the corresponding trouble ticket closed in Service Center.
The Autotask connector allows you to:
synchronize information between systems for all discovered devices, including those that support WMI and/or SNMP management protocols;
easily configure bi-directional synchronization of ticketing;
synchronize asset details for all devices;
define the criteria that determines which trouble tickets to send to Autotask.
The following table lists the Service Center asset information fields and their corresponding Autotask asset fields. You can use this table as a reference for synchronizing information about discovered devices between the two systems:
| Service Center | Autotask |
|---|---|
| Display Name | Reference Title |
| Custom Warranty > Vendor Warranty | Warranty Expiration |
| Date Discovered | Installed On |
| Asset Tag | Serial Number |
| Notes | Notes |
| Location | Location |
| Model | Product |
| Description | Barracuda RMM Device Description |
| Inventory Tag | Barracuda RMM Device Inventory Tag |
Best Practice: Asset synchronization works based on the mappings outlined in the table above, and updates to asset information occur as per the time defined in the Asset Synchronization Settings page in Service Center. If you currently have information in these fields in Autotask, it will be overwritten with the Service Center asset information fields. Please do not attempt to manually update these fields in Autotask. Instead, you can create additional user-defined fields as required. Because the asset synchronization process automatically pushes relevant asset information from Barracuda RMM to Autotask based on the mappings you assign, a manual device reconciliation process is not required as it was with the previous Autotask extension.