Training invitation emails contain links that invite users to learn about security issues for your organization. Sending training invitations from a valid internal account, called a Customer Awareness Domain, enables your users to confidently click on the training without thinking it is a phishing attack. Your users will see links like http://securityawareness.yourcompany.com... rather than https://phishline.com... in your campaign email messages.
You have two options for creating these links for your organization:
- subdomain of your existing domain
(http://securityawareness.yourcompany.com)– Preferred. This option provides the best context for your users, because it is part of the hierarchy of your organization's actual domain. - new domain (
security-awareness-yourcompany.com)– If you prefer, you can create a separate domain. Barracuda can create, register, and set up DNS for a new domain to use as a Customer Awareness Domain.
Note that this functionality affects all outbound campaign messages. It does not change:
- domains on training links embedded on your landing pages.
- behavior of other links in the campaign message, like unsubscribe links or links to a landing page.
To set up a Customer Awareness Domain for links within campaign emails:
In this example, the domain for your organization is yourcompany.com and the subdomain is securityawareness.
- Request that your DNS Administrator delegate a full domain or for this example, a subdomain, to our nameservers. (Click on the links to see the above instructions for each.)
- Navigate to System > Global Settings. Under Advanced Domain, set the Customer Awareness Domain to your subdomain, in this case,
securityawareness.yourdomain.com. Click Save. - Send a test email to yourself to confirm that outbound email campaigns with training links use
http://securityawareness.yourdomain.com/...