| Issue | Description |
|---|---|
Message Log entries with subject: | Indicates an incomplete SMTP transaction due to a failed connection. Email Gateway Defense logs all failed connections and the log entry for the message shows the from/to data, but does not have any header or body content. This mail includes messages that are malformed or are addressed to invalid recipients. |
| Disabled or suspended account | If your trial period expires before you purchase a subscription, or if you do not renew your subscription, a warning message displays at the top of the web interface noting that your account has expired, and is either suspended or disabled. |
| Mail incorrectly blocked for the reason: Score | Message Log displays Score as the reason a message is blocked. If a message is incorrectly blocked, select the message and click Report as Incorrectly Blocked. The message is then sent to Barracuda Networks where scoring is reviewed and any necessary modifications are made. |
| Messages marked Delivered in Message Log, but were not delivered to recipient account. | Attempt delivery again. Click Deliver for one or more selected messages in the Message Log:
If delivered messages are consistently not getting through to the recipient's mailbox, there might be a filter on your mail server or a service on your network catching the mail as spam. Check your local trash/spam folder for the missing mail. |
| Undergoing maintenance | Barracuda Networks occasionally makes changes to the system which renders some or all pages temporarily unavailable. You can continue to view page content during this period. Once maintenance is complete, all functionality is restored. |
Barracuda Email Gateway Defense
formerly Email Security
formerly Email Security