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Barracuda Campus Barracuda Campus
Barracuda Intronis Backup
formerly ECHOplatform
Overview Documentation Materials

Barracuda Campus is getting an upgrade!

We are excited to announce that Barracuda Campus will migrate to a new platform around mid-January 2026. Please see the announcement on the Campus Dashboard to find out more.

Enabling Deduplication in ECHOplatform

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To enable deduplication in ECHOplatform, perform the following steps.

  1. Navigate to the Map Tickets page. (See Mapping Autotask Tickets.)
    The Map Tickets page is displayed.

    campus dedup echo.png
  2. Select the Duplicate Ticket Prevention check box.
  3. Optionally, select the Auto Healing check box.
    Requirement : You must enable Duplicate Ticket Prevention and select Backup Completed status (see Mapping Autotask Tickets) to enable this option.
  4. Click Save.
    The Duplicate Ticket Prevention and Auto Healing (optional) features are enabled.