This article lists the different options on how to migrate your data to and from the Barracuda Cloud Archiving Service (BCAS) using your Barracuda Cloud Control account.
How to Migrate From a Barracuda Cloud Control Account to a New Barracuda Cloud Control Account in the Same Region
To upgrade your account or account name or if you are moving to or away from an MSP, you will need a BCAS Tenant Migration. Tenant Migrations do not move data but will update the pointers to the new target account.
Upon reaching the queue, migrations will be responded to within 24 to 48 hours with additional information.
Contact Barracuda Networks Technical Support with the following details to ensure the case is directed to the migration team:
Origin
Serial number
Account Name
Move LDAP/AZURE: YES/NO
Target
Serial number
Account Name
For the migration team to process the ticket, the technical support representative may need to collect additional information.
How to Migrate From a Barracuda Cloud Control Account to a New Barracuda Cloud Control Account in a Different Region (Data Center Migration)
To migrate data to a different regional data center on the same account or to a new Barracuda Cloud Control account in a different region, you will need a BCAS Data Center Migration.
Upon reaching the queue, migrations will be responded to within 24 to 48 hours with additional information.
Contact Barracuda Networks Technical Support with the following details to ensure the case is directed to the migration team:
Origin
Region
Serial
Account Name
Move LDAP/AZURE: YES/NO
Target
Region
Serial
Account Name
For the migration team to process the ticket, the technical support representative may need to collect additional information.
How to Migrate From Sonian View to a Barracuda Cloud Control Account
To migrate archived data from Sonian View to the Barracuda Core Cloud Archiver, you must provide an authorization letter from your third party service (Rackspace, GoDaddy, etc.) to Barracuda Networks prior to starting the migration. The authorization will allow Barracuda Networks to export the data.
Your third party service can send the authorization letter directly to Barracuda Networks at archivetechsupport@barracuda.com. Ensure the following information is included in the notes: account name, domain, and the Sonian Archive URL (if available).
After Barracuda Networks has confirmed receipt of the letter, you can proceed with the migration. To expedite the migration process, it is recommended to contact Barracuda Networks Technical Support to confirm that the authorization letter has been received.
To start the migration, you must configure your new Barracuda Cloud Control Account and stop archiving data on your Sonian View account. For more information, see Getting Started.
Contact Barracuda Networks Technical Support with the following details to ensure the case is directed to the migration team:
Barracuda Cloud account (Destination) info:
Country
Account name
Activated Serial Number – Serial number you have been assigned.
LDAP/Azure status: Configured / Not Configured (Provide the reason if not)
Journaling status: Configured / Not Configured (Provide the reason if not)
View/Sonian (Source) Info:
Sonian Account ID (optional)
Sonian Archive URL – URL pointing to the Sonian View Archiver
Customers Contact Info – Name, Email, Phone Number, etc.
Approximate data Size (optional)
Barracuda Networks Technical Support will then create a new case and send it to the migration team.
Note that the export and import of data can take a while depending on the data size. You will receive updates from the migration team on the progress.
Paid Export Services
If you are no longer using the Barracuda Cloud Archiving Service, have greater than 25GB of data to be exported, and are not moving to another Barracuda Networks solution, the Barracuda Networks migration team can assist you with the data export. Note that this service involves a fee and the approximate cost will be estimated in advance based on the amount of data to export.
The most expedient option for paid exports is to utilize ZIP formatted exports. With this option, a migration team member will create one job for every 1TB of data. During this time, our teams will monitor the progress and provide you with updates.
For paid PST exports, the migration team will manually create the exports directly in the user interface. Note that this process is similar to a customer creating their own exports from the user interface. You will receive updates from the migration team on the progress.
You have two options to obtain a quote for the export service:
Contact your Territory Manager who will direct you to the sales team to provide you with a quote and collect all the pertinent information. Once the purchase order is placed, the sales team will create a case with the Barracuda Networks Technical Support team who will send the case to the migration team.
Contact Barracuda Networks Technical Support to create a support case for a paid export, gather all the necessary information, and pass the case on to the sales team to provide a quote. Once the purchase order is placed, the sales team will notify the support team to send the case to the migration team.
Upon reaching the queue, migrations will be responded to within 24 to 48 hours with additional information.
Contact Barracuda Networks Technical Support with the following details to ensure the case is directed to the migration team:
Account name
Barracuda Cloud Control account admin e-mail address
Serial number
Data export details (All data/Partial)
Desired format of export (PST or ZIP)
Total number of gigabytes (GB)
If you do not want to pay for the export service, you can contact Barracuda Networks Technical Support to assist you with information on how to export the data on your own at no charge. For more information on how to export your data, see How to Export Messages.