You can change a service of the SMB to another email product or plan from any email product plan. You can manage most service-level changes within the MSP App without having to contact customer support. You can change services from:
A single service to another single service
A Plan to a single service
Multiple services to a single service
Changing services typically take 5-7 minutes to complete. Service terminations can take up to 24 hours.
Subpartners can migrate to/from whatever services they are assigned by the master partner.
Services must be under contract by the MSP. You cannot create or add services that are not purchased.
Note for Entra users: If upgrading a SMB from Entra ID Backup Free to Entra ID Backup Premium, it is recommended to use the Change of Service function instead of directly activating the Premium version to the customer account.
Requirements
The following requirements apply:
The services must be activated.
You cannot change to older products/plans/bundles from newer products/plans/bundles.
Services must be under contract by the MSP. You cannot create or add services that are unpurchased.
To change a service, see Changing Services.