Service Center is resource-intensive. This means production systems should be dedicated to Barracuda RMM. Sharing a server with other applications results in contention for resources, particularly memory and disk throughput, which can significantly impact the performance of all applications on the server.
Memory and disk space requirements listed in this section must be dedicated to Service Center, so additional resources are required for the server operating system and any other roles performed.
Single Server Deployment
A single server deployment consists of the Service Center application and SQL server residing on the same server.
Occupancy | Hardware Minimums |
---|---|
1 - 5 sites (1 - 150 devices) |
|
5 - 25 sites (150 - 650 devices) |
|
Two Server Deployment
A two server deployment consists of the Service Center application and SQL server hosted on separate servers.
Occupancy | Hardware Minimums |
---|---|
25 - 50 sites (650 - 1300 devices) |
|
50 - 100 sites (1300 - 3000 devices) |
|
3,000 - 10,000 devices |
|
10,000 - 25,000 devices |
|
Software
All the software listed in this section has passed performance testing with Barracuda Managed Workplace. While it may be possible to install on other flavors of Windows or other required applications, it is not recommended because support may be limited for any products not explicitly listed.
Installation
The following installer is required:
- Windows Installer 4.5
Operating System
Barracuda Managed Workplace will install natively for 64-bit operating systems only. All required software components must be installed in 64-bit mode. The following operating systems are supported:
- Microsoft Windows Server 2022 (Standard, Datacenter, and Datacenter: Azure Edition)
- Microsoft Windows Server 2019 (Standard and Enterprise)
- Microsoft Windows Server 2016 (Standard and Datacenter)
Application Framework
The following application framework is required:
- Microsoft .NET Framework 4.8 and Advanced Services or higher
Web Framework
The following web framework is required:
- ASP.NET Core 3.1
Web Server
The following web servers are supported:
- Microsoft Internet Information Services 7.5, 8, and 8.5
Database Server
Several versions of Microsoft SQL Server are supported. The recommended version is Microsoft SQL Server 2019.
The following database servers are supported:
- Microsoft SQL 2022
- Microsoft SQL 2019 - (Recommended)
- Microsoft SQL 2017
- Microsoft SQL 2016
Mail Server
Barracuda Managed Workplace will work with any SMTP server. Authentication and port options are configurable.
Web Browser
- Microsoft Edge
- Google Chrome current version
- Mozilla Firefox current version
- Safari (Mac OS and iOS - partial)
Network Requirements
The following lists the networking requirements for Service Center:
- 80 TCP inbound – Access to the SCMessaging and SC websites over HTTP. This is not required if using SSL.
- 80 TCP outbound – Access to the license server and WSUS meta data server. This is not required if using SSL.
- 443 TCP inbound – Access to the SCMessaging and SC websites over HTTPS. This is only required if using SSL.
- 1433 TCP outbound from the application to the database server – Access to the database server.
The following lists the networking requirements for Service Center:
- 80 TCP inbound – Access to the VARAdmin, SCMessaging and SC websites over HTTP.
- 80 TCP outbound – Access to the license server and WSUS meta data server.
- 443 TCP inbound – Access to the VARAdmin, SCMessaging and SC websites over HTTPS.
Firewall exceptions for the SCMonitor.exe and SCworker.exe applications must be made on each application server to allow for communications on all TCP ports where the source IP Addresses are those of the other application servers.
Required External Sites for Barracuda Managed Workplace
The following table outlines the external sites that must be allowed by security products for Barracuda Managed Workplace to function properly.
Site | Service Center | Onsite Manager | Device Manager | Technician's Computer |
---|---|---|---|---|
https://wl.msp1services.com/lookup.php | X | |||
http://www.update.microsoft.com Patch metadata, wuident.cab | X | X | ||
http://ds.download.windowsupdate.com | X | |||
http://download.mw-rmm.barracudamsp.com/ | X | X | X | |
https://whatsmyip.mw-rmm.barracudamsp.com/ Whats My IP service | X | |||
ls-service.mw-rmm.barracudamsp.com | X | X | X | |
https://updatecenter.mw-rmm.barracudamsp.com/UpdateCenterService/ | X | |||
https://www.islonline.net/ Download PRC Viewer and Server | X | X | X | X |
https://download.microsoft.com Used by setup to download required components (prerequisites) | X | X | X | |
https://sws.update.microsoft.com | X | X | ||
wsus.ds.download.windowsupdate.com | X | X | ||
Required for Advanced Software Management | ||||
https://content.ivanti.com | X | X | X |
Required External Sites for Avast Business Antivirus Pro Plus
If you’re using Avast Business Antivirus Pro Plus, the following external sites must be allowed by security products:
- *.avast.com
- *.avcdn.net
Required External Sites for Service Modules
If you’re using a service module, consult the documentation for the integrated program for any external sites that are required for communication.