Your data retention settings define how much history you retain in Service Center. Keeping a long history is beneficial to establish trends, but the more history retained, the larger the database footprint on disk.
On a weekly basis, Service Center reviews timestamps of data and purges any data older than the value you define. The default setting is to retain 400 days of data.
- In Service Center, click Configuration > System Settings.
- Click the Data Retention tab.
- Enter the number of days of data to keep.
- Click Save.