Before proceeding, ensure that:
- the Service Center and SCMessaging websites must be publically accessible and any firewall changes to forward traffic needs to be made before installing Onsite Manager or Device Managers.
- the installation system meets Onsite Manager system requirements for the expected monitoring load.
- the user account performing the installation must have Domain Administration privileges. If you are not installing in a Domain, the account must have Local Administrator privileges.
- all Barracuda RMM installation source files are available locally.
- there are no underscores ("_") in the machine name or the host name (Required for patch management to work properly).
Should you encounter any kind of failure during the installation process, restart the installer and allow it to continue. If you are installing Microsoft software, try downloading and installing the software manually before restarting the Onsite Manager installation.
Enabling WS-MAN On Onsite Manager Machines
Barracuda RMM supports WMI over Web-Services Management (WS-MAN) protocol, which requires that Windows Remote Management (WinRM) is installed on the Onsite Manager machine. WinRM is the Microsoft implementation of WS-MAN.
When you run the Onsite Manager installer, it checks to see if WinRM is installed, and installs it automatically if it is not. If WinRM exists on the machine, the Onsite Manager installer will automatically enable and configure it.
Depending on your Onsite Manager machine’s operating system, the following components will be installed:
- The Onsite Manager installer will install either WinRM 2.0 or 3.0 by detecting the operating system and installing the supported version of WinRM.
- WinRM 2.0 requires PowerShell 2.0. If these are not installed on the Onsite Manager machine, the Onsite Manager installer will install them.
- WinRM 3.0 requires PowerShell 3.0 and .NET 4.8. If these are not installed on the Onsite Manager machine, the Onsite Manager installer will install them.
- If the Onsite Manager machine’s operating system does not support WSMAN or if the WS-MAN configuration fails, then WMI will be provided over DCOM. The Onsite Manager installation will not fail as a result of either situation. Both are logged and the installation continues.
About Default and Advanced Installations
There are two methods available for installing Onsite Manager:
Default Onsite Manager is installed according to the installation preferences defined in System Settings, in Service Center. Use a default installation to onboard a site that adheres to your common installation preferences. Default installations only require that you specify the MWService account credentials and whether a reboot is required.
Advanced In this more intensive installation process, you provide custom install settings. Use an advanced installation to onboard a site that has special requirements that are not satisfied by the default settings.
Microsoft SQL Server Express
Onsite Manager installs Microsoft SQL Server Express automatically. The version that is installed depends on what the device supports:
- For devices that are Windows 10 TH1 1507 or greater, Onsite Manager installs Microsoft SQL Server 2019 Express.
- For other devices, Onsite Manager installs Microsoft SQL Server 2017 Express and SQL Server Management Studio 2017.
Performing a Default Onsite Manager Installation
- In Service Center, click Site Management > Create Site.
- Enter a name for the site.
- Select a Service Delivery Model and click Next.
- Configure the Service Delivery Model you selected:
- If you chose Apply a single Service Plan to all devices in this Site, select a service plan.
- If you chose Apply Service Plans to any of the following groups, select the service plan to apply to the Network Devices, Servers, and Workstations.
- If you chose Do not use a Service Plan for this site, I'll configure the site manually, skip to step 5.
- Select Typical Deployment or Configure Advanced Options and click Next.
- If you selected Configure Advanced Options, select the options you want and click Next.
- If you are happy with your choices, click the Create button. If you would like to change an option, click the Back button.
- Navigate to the folder where the setup package was downloaded.
- Extract the .zip file and run the SetupOM application.
- Click the Default option, and then click Next.
On the Windows Service Account page, type the MWService Name and Password and then confirm your password.
- Click Next.
- If you want to reboot the machine when the installation is complete, select the Automatically reboot after the installation if required check box.
- Click Install.
Performing an Advanced Onsite Manager Installation
You can download the Onsite Manager installer directly from Service Center, or you can download it from the portal. It is recommended that you install from Service Center, as this method detects your Service Center credentials and populates this information where applicable.
- In Service Center, click Site Management > Sites.
- Click the site you want to manage.
- Click Download Onsite Manager.
- Navigate to the folder where the setup package was downloaded.
- Extract the .zip file and run the SetupOM application.
- Click the Advanced option, and then click Next.
- Review the installation path. If required, click Browse to select a different location.
- Review the SQL Server Express root path for the dedicated instance for Barracuda RMM, LPIMWOMEXPRESS. If required, click Browse to select a different location. Click Next.
Clear the Security Scanning to install Microsoft Baseline Security Analyser (MBSA) check box.
- To install SQL Server 2017 Management Studio Express, select SQL Server Tools. This is an optional install, but is recommended for interacting with the Onsite Manager database for technical support and maintenance. It requires PowerShell which may require a reboot.
- Click Next.
In the Service Account page, type the MWService User Name and Password and then confirm your password. Click Next.
- If you downloaded the Onsite Manager installer from Service Center, the SCMessaging URL box is filled. If you downloaded from the portal, you must provide the SCMessaging URL, which enables Onsite Manager to communicate with Service Center. For example, http://www.companyname.com/SCMessaging/SCWebservices.asmx
- Onsite Manager will automatically use any proxy which does not require authentication. If a proxy server is present and requires authentication, do the following:
- Enter the Server Address, Username and Password.
- Define the authentication type by selecting either Basic, Digest or Negotiate.
- Click Next.
- To scan the local subnet, select the Auto scan local subnet check box. Click Next.
- Select the Automatically reboot after the installation if required check box to automatically reboot after the installation completes, if a reboot is required. This bypasses the need to remote to the site server to manually reboot when the installation is complete.
- Click Install.
- Click Finish to close the Onsite Manager Installer.