If you are using Barracuda RMM in a hosted environment, and a hosting provider has set up a custom integration, you can modify it in Barracuda RMM.
- In Service Center, click Configuration > Integrations > Service PSA Integrations.
- Click the Custom Integration link.
- If required, type the Company ID, User Name, and Password.
- In the Ticketing Options section, click one of the following buttons:
- All Trouble Tickets Generated from any Alert Action
- All Trouble Tickets Generated from the Alert Actions Defined in these Specific Policy Modules
- If you selected the All Trouble Tickets Generated from the Alert Actions Defined in These Specific Policy Modules option button, then do the following:
- Check Include manual tickets for the associated Site(s) to also include user-created tickets created in the Service Center or those generated by Support Assistants.
- Check Include Site Not Communicating tickets for the associated Site(s) to handle these alerts.
- Click Add Policy Module.
- Select the check box that corresponds with each policy module you want to add.
- Click Apply.
- Click Save.