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Barracuda RMM
formerly Managed Workplace

Defining Roles for a VSC Blueprint

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For information about defining roles, see the following topics:

Setting Up and Managing User Roles

The Roles window lists all roles that are available for use with Barracuda RMM.

The default roles that are provided with Barracuda RMM are listed in the table below.

ItemDescription
Administrator       

Members have Read and Modify access to all objects in Service Center. This role cannot be renamed or have its access permissions modified.

Technician

Members have Read access to all objects in Service Center, and modify access to all objects except Patch Management Initial Setup, Report Categories, User Management, System Settings, and Service Desks. Members can initiate remote control sessions, receive email alerts, and have trouble tickets assigned to them. This role can be renamed or modified.

Customer

Members have Read access to all Status and Site Inventory objects and modify access to Allow Trouble Ticket Assignment. Members can have trouble tickets assigned to them. This role can be renamed or modified.

Sales

Members have Read access to the Central Dashboard, Site Inventory, and Reporting. This role can be renamed or modified.

Guest

Members have Read access to all Status objects. This role can be renamed or modified.

Service Manager

Members have Read access to all objects in Service Center except Report Categories, User Management, System Settings and Service Desks, and Modify Access to Device Management, Alerts, Trouble Tickets, and Reporting. Members can initiate remote control sessions and have trouble tickets Assigned to them. This role can be renamed or modified.

If an attempt is made to access an area of Service Center that is not permitted by the roles of which a user is a member, a warning message appears notifying the user that they are not authorized to view that page.

Roles define the areas of Service Center that may be accessed by users who are members of the role. Additionally, the roles determine whether or not a user may initiate remote control sessions, receive email alerts, or have trouble tickets assigned to them.

Coupled with the Object Access security on the user level that defines which sites, groups, devices, and websites a user may access, roles comprise the Barracuda RMM security model.

When a user is a member of more than one role with different access permissions, the least restrictive security settings will apply.

For more information, see the following topics:

Creating Roles
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to create a role.
  3. Click the Roles tab.
  4. Click Create Role.
  5. Type a name to identify the role in the Role Name box.
  6. Click Create Role.
    A Windows Internet Explorer dialog prompts "Would you like to configure 'Role Name' now?"
  7. Click OK.
  8. Click the Members tab.
  9. Click Add User.
  10. Choose a user to add as a Role Member.
  11. Click OK.
  12. Repeat steps 9 to 11 until all desired users have been added.
  13. Click the Permissions tab.
  14. Configure the permissions for the role. See Permissions Tab.
  15. Click Save.
Information tab

The Role Information tabbed page of the Role Configuration window displays the Role Name in the Role Identification section.

Members tab

The Members tabbed page of the Role Configuration window displays a listing of all Role Members.

Permissions Tab

The Permissions tabbed page of the Role Configuration window is where the accessible areas of Service Center are defined for members of the role. Additionally, whether or not a member may initiate remote control sessions, receive Email and Pager Alerts, or have trouble tickets assigned to them is defined using this tab.

A check mark in the Read column indicates that Role Members are able to access the corresponding item in Service Center for viewing. A check mark in the Modify column indicates that Role Members are able to take actions and modify the contents of the corresponding item in Service Center.

PermissionDescription
Device Management                                   

Read and Modify Options

  • Device Management Other Options
  • Remote Control Access (when enabled, the role members will be able to initiate remote control sessions)
  • Onsite Manager Utilities (when enabled, the role members will be able to access the Onsite Manager Utilities)
Alerts

Read and Modify Options

  • Alerts

Other Options

  • Receive Alert Notifications (when enabled, the role members will be able to be notified when alerts occur)
  • Receive Escalation Notifications
Status

Read and Modify Options

  • Central Dashboard
  • Devices
  • Device Search
  • Network Services
  • Websites
Site Inventory

Read and Modify Options

  • Windows Inventory
  • SNMP Inventory
Patch Management

Read and Modify Options

  • Overview
  • Patch Approval
  • Reports
  • Settings
  • Windows Update Agent Policies
  • Approval Groups
Applying Roles to Users
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint that you want to work with.
  3. Click the Users tab.
  4. Click the name of the user in the User column.
  5. Click the Roles tab.
  6. Click Add Role.
  7. From the list, select the role you want to add.
  8. Click OK.
  9. Repeat steps 6 to 8 until all additional roles are added.
  10. Click Save.

Modifying Roles

To modify a role
  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to modify a role.
  3. Click the Roles tab.
  4. Click a role name.
  5. Click the Role Information tab.
  6. If desired, enter a new value in the Role Name box.
  7. Click the Members tab.
To add users
  1. Click Add User.
  2. A list of available users appears.
  3. Choose a user to add as a Role Member.
  4. Click OK.
  5. Repeat the above steps until all desired users have been added.
To remove users
  1. Click the Remove button that corresponds with the user you want to remove.
  2. Click the Permissions tab.
  3. Configure the permissions for the role. See Permissions Tab.
  4. Click Save.

Deleting Roles

  1. In the Hosted Console website, click Configuration > VSC Blueprints.
  2. In the Blueprints list, click the blueprint for which you want to delete a role.
  3. Click the Roles tab.
  4. Click the Delete icon delete_var_admin.gif that corresponds with the role you want to delete.
  5. Click OK.

When a role is deleted, the users who were members of the role will no longer have the access provided by the removed role.