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Creating Services

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This page provides the following topics:

Overview

When you create a service, you provide a name and description and add policies.

You have the option to include or exclude specific sites, groups, and devices in the service. Although this practice is not recommended, it may be necessary for fringe cases. The specific inclusions or exclusions that you configure for a service override your service delivery model. For example, if you include a service in a service plan, and that service plan is not applied to a site, but you have included that site at the service level, then the service is applied to the site.

To create a service
  1. In Service Center, click Service Delivery > Services.
  2. Click New.
  3. Provide a name and description for the service.
    To add policies to the service:
  4. In the Policies area, click Add.
  5. From the list, select the type of policy you want to add, and then click Add.
    A list of policies appears, filtered by the type of policy you selected in the previous step.
  6. Select the check box beside each policy you want to add to the service.
  7. Repeat steps 5 and 6 for each policy type that you want to add until you have finished adding policies to the service.
  8. Click OK.

You can also create a service from the Service Delivery > Service Plans page. Creating services this way is helpful when you are building service plans and you see a need for a new service, but you do not want to leave the Service Plans page.

To include or specific sites, groups, or devices in a service

  1. In Service Center, click Service Delivery > Services.

  2. Click the name of a service.
  3. If the Advanced Configuration section is not expanded, click Show Advanced Configuration.
  4. In the Inclusions area, do one of the following:
    • To include a site, in the Sites area, click Add. Select the check box beside each site you want to include and click Save.
    • To include a group, in the Groups area, click Add. From the Group Type list, select Service Groups, Site Groups, or All. Select the check box beside each group you want to include and click Save.
    • To include a device, in the Devices area, click Add. Use the filters to narrow down your search, and click Filter. Select the check box beside each device you want to include and click OK.
  5. Click Save.
To exclude specific sites, groups, or devices from a service

  1. In Service Center, click Service Delivery > Services.

  2. Click the name of a service.
  3. If the Advanced Configuration section is not expanded, click Show Advanced Configuration.
  4. In the Exclusions area, do one of the following:
    • To exclude a site, in the Sites area, click Add. Select the check box beside each site you want to exclude and click Save.
    • To exclude a group, in the Groups area, click Add. From the Group Type list, select Service Groups, Site Groups, or All. Select the check box beside each group you want to exclude and click OK.
    • To exclude a device, in the Devices area, click Add. Use the filters to narrow down your search, and click Filter. Select the check box beside each device you want to exclude and click OK.
  5. Click Save.