This page provides the following topics:
- About Adding Consent
- Setting Consent Default for New Sites
- Changing Consent Settings for a Site
- Premium Remote Control access to a device requiring consent
About Adding Consent
An option to add consent within Premium Remote Control is available for sites where sensitive information could potentially be accessible. This option is a configurable item on a per-site basis.
If consent is required, your customer is presented with a window to allow or reject the access.
Setting Consent Default for New Sites
In Service Center, click Site Management > Sites.
- Click Premium Remote Control > Set default for new sites.
- Set your desired default:
- Default values for consent
- Default action on timeout
- Default timeout value
Changing Consent Settings for a Site
In Service Center, click Site Management > Sites.
- Click Premium Remote Control Section > Modify
- Make changes to the consent settings
- Click Save.
Premium Remote Control access to a device requiring consent
Launch Premium Remote Control (via Remote Control page of the device or the Quick Connect link).
- Premium Remote Control is launched on your computer.
- A message window is presented to the customer, indicating that access is being requested.
- The customer allows access.
- You are connected to the device.
- The session is successfully initiated.