You must provide steps to end users so that they can log into Service Center to wake their computer if they want to work remotely.
For example, here is a sample email you could send to end users.
Ensure you provide the following information in the email:
- The address to Service Center.
- The username and password the end user should use.
- Optionally, your contact information if users have trouble.
Sample Email
If you want to work remotely, you may have to wake your computer if it has gone to sleep after a period of idle time. (Note that if your computer is off or set to hibernate, you cannot wake it.)
Here are the steps to wake a computer that is set to sleep:
- In a web browser, enter the following address in the address bar:
<address to Service Center> - Log in to Service Center using the following credentials:
Username: <username>
Password: <password> - Select the check box for the computer you want to wake.
- Click Wake Computers.
- Click Log Out.
After a few moments, your computer is ready to use remotely. If you have trouble waking your computer, please contact <contact information>.
Log in using the remote control procedures that your company uses.