You can use the Device Search window to quickly find a specific device or many devices in Service Center.
Each time you perform a search, the results appear on a Results tab. You can have a maximum of six Results tabs. If you perform seven searches, the sixth Results tab shows the results for the seventh search.
If | Then |
---|---|
You want to search all the boxes | Enter search criteria in the All Fields box. All boxes are searched except the Installed Software box. |
You enter search criteria in more than one box | Devices that match all conditions are reported back. |
You enter partial information in a box | The system searches for anything that contains the entered information. |
You enter search criteria in the Device Name box | The system searches the database for Alias Name and discovered names (DNS, SNMP, NetBIOS) as well. |
You leave the Results tab open and then log out of Service Center | The Results tabs are still available when you log back into Service Center. |
Examples
To find a device that belongs to a specific user, you can type the user name in the Last Logged in User box.
If you enter Dell in the Manufacturer box, then all Dell devices are reported back. If you enter server in the Device Name box, then all devices with a name that includes 'server' are reported back. However, if you search for both of these at the same time, then all Dell devices with a name that includes 'server' are reported back.
To search for a device
In Service Center, click Status > Device Search.
- Type search criteria in the desired boxes.
- If desired, limit the search results by applying filters from the Search Filters section.
Devices with Alerts finds devices with active alerts.
Devices Not Allocated to Groups finds devices that are not part of site groups or service groups. - Click Search.
To search for down devices
In Service Center, click Status > Device Search.
- Select the Down Devices option button.
- Click Search.
To search for devices with alerts
In Service Center, click Status > Device Search.
- Select the Devices with Alerts check box.
- Click Search.
To search for devices not allocated to groups
In Service Center, click Status > Device Search.
- Select the Devices Not Allocated to Groups check box.
- Click Search.
To search for printers
In Service Center, click Status > Device Search.
- From the Hardware Type list, select Printers.
- Click Search.
To search for virtual machine hosts
In Service Center, click Status > Device Search.
- Select the VM Host check box.
- Click Search.
To search for virtual machines
In Service Center, click Status > Device Search.
- Select the VM Guest check box.
- Click Search.
To restore the search filter defaults
- In the Query tab, click Restore Defaults.
To refine the search
When you refine the search, you are modifying the original search parameters, but the results go to a new tab.
- In the Results tab, click Refine.
- Type search criteria in the desired boxes.
- Click Search.
To run the search again
- In the Results tab, click Refresh.
To export the search results to CSV or XML
- In the Results tab, click Export CSV or Export XML.
To close the Results tab
- Click the x in the Results tab.