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Adding a Monitor for Device Warranty

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You can add a monitor that notifies you when a warranty is about to expire.

Barracuda RMM collects warranty information for Windows devices for the following vendors: Acer, Compaq, Dell, Gateway, HP, IBM, Lenovo, and Toshiba. However, Barracuda RMM requires both the asset tag and model number to retrieve the warranty information for IBM and Lenovo.

Barracuda RMM also now collects automated warranty information for the following printer manufacturers: Apple, Dell, Hewlett Packard, and Xerox. As with all automatic warranty collection in Barracuda RMM, this information is used by your sales team to identify opportunities to replace outdated hardware or offer your own branded extended warranty of service plans.

You can install the Warranty Expiration monitoring policy and apply it to monitored devices. Then Barracuda RMM alerts and send an email when either a vendor or a custom warranty is going to expire in 60 days. If you clear the alert for vendor warranty expiration, for example, you will still be alerted about the custom warranty expiration. However, when you clear one of the Warranty Expiration alerts, it does not alert again.

Device warranty monitors can be added to devices individually and added to monitoring policies.
  1. Do one of the following:
    • To add the monitor to a policy, in Service Center, click Service Delivery > Policies > Monitoring. Click the name of the monitoring policy. Click the Monitors tab.
    • To add the monitor to a device directly, in Service Center, click Configuration > Alerting  > Monitor & Alert Rules. From the Site list, select the site where the device is located. From the Device list, select the device to which you want to add a monitor.
  2. Click Add Monitor.
  3. From the Choose Monitor Type list, select Device Warranty.
  4. Click Add Monitor.
  5. In the Monitor tab, type a title for the monitor.
  6. Optionally, type a description for the monitor.
  7. Click Alerts.
  8. Click Add Alert Configuration.
  9. Type a title for the alert.
  10. Optionally, type a description for the alert.
  11. Click Add Alert Rule.
  12. From the Trigger Type section, do the following:
    • To create an alert that notifies you when the vendor warranty expires, select the Vendor Warranty check box.
    • To create an alert that notifies you when the custom warranty expires, select the Custom Warranty check box.
    • To create an alert when either warranty expires, select both check boxes.
  13. In the Alert (days) box, type the number of days before or after the expiry that you want to be alerted.
  14. Click Save.
  15. Do one of the following:
  16. Click Save.