- In Service Center, click Trouble Tickets > Ticket Management.
- Do one of the following:
- In the Title column, click the title of the trouble ticket you want to update.
- Type the ticket number in the Search Ticket ID box and click Filter.
- Do any of the following:
- To change the title, type a new one in the Title box.
- To change who is assigned the ticket, select a different user from the Assigned To list.
- To change the category, select a new category from the Category list.
- To change the status, select a different one from the Status list. If viewing the ticket details for the first time, you should change the status from New to Open.
- To change the priority, select a new priority from the Priority list.
- To change the severity, select a new severity from the Severity list.
- Click Update.
Barracuda RMM
formerly Managed Workplace
formerly Managed Workplace