To create a trouble ticket for an Intronis Backup alert

You have two options for the priority of trouble tickets generated by Barracuda RMM alerts. Do one of the following:

• Use the Global Default—Generated tickets use the default value displayed in the Ticket Priority box. You can set the global ticket default using the Setting the Default Priority for Trouble Tickets Generated by Alerts procedure.
• Set a ticket priority—Select a ticket priority of Low, Medium, or High in the Ticket Priority box.

1. In Service Center, click Service Delivery > Policies > Intronis Backup.
2. Click one of the following:
   • Files and Folders
   • Physical Imaging Standard
3. Click a policy name.
4. Click the Settings tab.
5. Click Modify.
6. Click the Alert tab.
7. Click the title of the alert configuration.
8. In the Alert Categories, Actions and Notifications area, select the Create Trouble Ticket check box.
9. Click Save.