Barracuda RMM comes pre-packaged with Premium Remote Control (PRC) for remote-to-end devices and is backboned by ISLOnline. This two-part component requires both the end device to have the Agent installed and the technician's computer to have the Control element installed. This article will go over both pieces and how to have them installed.
What needs to be configured through a Firewall for Premium Remote Control to connect
Allow *.islonline.net/*
Ports 80, 443 and 7615
For reference, please see https://help.islonline.com/19799/166125
Automatically Installing Premium Remote Control on all devices on a given site
Log into Barracuda RMM
Click on Site Management
Then on Sites
Select the Site you wish PRC installed to
Navigate to Configuration
Modify the Premium Remote Control configuration
Select Automatically Install Premium Remote Control
This screen, you can also enable or disable Require Consent, prompting end-users to allow connection
The installation will be completed after asset scans that occur everyone four hours
Installing Premium Remote Control on an individual End Device
Log into Barracuda RMM
Go to Status
Select Devices
Navigate to a Device
Select Premium Remote Control under Management from the right-hand side
Click on the prompt to Install Premium Remote Control
Wait 5-10 minutes and refresh the page, and the prompt will change to Connect
Installing Premium Remote Control on a Technician's PC
Log into Barracuda RMM
Go to Status
Select Devices
Navigate to a Device
Select Premium Remote Control under Management from the right-hand side
On the bottom of this page right click on "Download the application"
Select Save Link As
Run the Executable and accept the UAC
If prompted to upgrade, select yes