This KB will cover some of the basic troubleshooting for the ECHOplatform and goes over a few of the same steps found on the User Guide for Barracuda RMM.
Resetting the Back-Up Policy on a Device
This is often done when the backup is not running as scheduled on a device
- Log into Barracuda RMM Dashboard
- Navigate to Status
- Select Devices
- Browse to the site in question
- Then click on the Device out of the list
- Scroll down to Policies
- Click on the slider beside your Backup policy to disable it
- Wait 30 minutes (at minimum)
- Repeat the above steps to enable the slider
- Allow for the policy to soak and for a backup to run
Unlinking the ECHOplatform Integration
- Log into the Barracuda RMM Dashboard
- Navigate to Configuration
- Select User Management
- Click on the Built-in Admin Account
- Select Unlink beside ECHOplatform Partner
- Fill in the CAPTCHA and click Unlink
- Scroll to the bottom of the User Configuration page and click Save
Relinking the ECHOplatform Integration
- If you have done the above to reset the integration, please wait 30 Minutes
- Log into the Barracuda RMM Dashboard
- Navigate to Configuration
- Select User Management
- Click on the Built-in Admin Account
- Click on Link to ECHOplatform Partner
- Browse in another tab/window to https://manage.barracudamsp.com/ and log in
- Select Preferences
- Click on View/Edit Contact Information
- Using this information following
- Partner Username
- Select the Renew Button to gain access to updated
- Client ID
- Client Secret
- Using this information following
- Remember to Save on the User Configuration page to lock in the settings
- Wait 30 Minutes
- Now navigate to Configuration
- Select Barracuda Integrations
- Select the Site Name you want to integrate to ECHOplatform
- Under the ECHOplatform Customer Account, choose the customer
- Hit Save