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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Gather Quick Link Tracing

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The procedure described in this article involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require reinstallation of Windows. Barracuda cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. It is highly recommended that you create a backup of the registry before making any changes.

From ArchiveOne version 7.3, the Quick Link Client initially traces at advanced level on start up. This then reverts to the value provided in the Advanced settings of the Mailbox Manager, or that configured in the registry.  

Step 1. Enable Tracing

  1. On the system experiencing the issue, close Microsoft Outlook, and then run regedit to open the Registry Editor.
  2. Browse to the following location: HKEY_CURRENT_USER\Software\C2C Systems\AOnePolClient\Settings
  3. Double-click the DWORD key trace, and change the value to 2.
    1. If the key is not present, right-click and create a new DWORD called Trace.
  4. Copy the folder path from the DWORD value TracePath. This location is where the client log files will be generated.
  5. Close the Registry Editor.
  6. Restart Outlook, and verify the Retrieved Messages folder is empty to ensure the Quick Link Client will have to contact the Archive server to retrieve the archived message.

Step 2. Gather the Log Files

Once you have recreated the issue or reproduced the error, gather the log files using the following steps:

  1. Browse to the TracePath folder, and zip the file AOnePolClientTrace.log.

  2. Email the zipped Log file to your Barracuda Networks Support representative, or upload the file to the FTP location provided by your Support representative.

    Your support representative will review the log file to determine the root cause of the process that produced the error and determine a resolution.

Step 3. Reset the Tracing Level to Standard

Use the following steps to reset the tracing level to Standard:

  1. On the Archive server, run regedit to open the Registry Editor.
  2. Browse to the following location: HKEY_CURRENT_USER\Software\C2C Systems\AOnePolClient\Settings\trace
  3. Double-click the DWORD key Trace, and change the value to 0.
  4. Close the Registry Editor.