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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Manually Configure the Exchange Application Impersonation Role for the ArchiveOne Service Account

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This article applies to Barracuda ArchiveOne version 6.6 or later.

The ArchiveOne service account is assigned the application impersonation role during installation. This allows the administrator to impersonate other users in order to complete tasks such as live Exchange mailbox searches. However, if the installing user has insufficient permissions to perform this action, the following error displays during installation:
There was a problem while trying to configure Exchange impersonation.

To resolve this issue, use the following steps to manually set and confirm the application impersonation role assignment:

  1. From the Exchange Management Shell (EMS), run the following command:
    New-ManagementRoleAssignment -Name C2CServiceAccountImpersonation -Role applicationImpersonation -User ArchiveOneServiceAccount
    where ArchiveOneServiceAccount is the name of the ArchiveOne service account.
  2. From the EMS, run the following command:
    Get-ManagementRoleAssignment -RoleAssignee ArchiveOneServiceAccount
    where ArchiveOneServiceAccount is the name of the ArchiveOne service account.