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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Resolve Errors when Moving the Add-Ins Share During Installation

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This article applies to Barracuda ArchiveOne version 7.3 and higher.

When upgrading ArchiveOne to version 7.3 and higher, the ArchiveOne installer attempts to migrate the Add-ins share to the Archive Server if it is still located on another remote machine, that is, if the Configuration Server is not the named Archive Server. In older versions of ArchiveOne, another machine could be named as the Configuration Server and store configuration data in a shared folder named Add-ins. For example, an Exchange server.

If the installer is unable to migrate the Add-ins share to the Archive Server, one of the following errors may display:

  • Source directory '<FolderPath>' does not exist or does not have permission to access it
  • Add-ins folder already exists in local server
  • Share name 'Add-ins' already exists in local server
  • Failed to create share 'Add-ins'
  • Copying Add-ins thrown EXCEPTION <ExceptionDetails>

Before upgrading ArchiveOne, change the Configuration Server to be the Archive Server by manually moving the Add-ins share to the Archive server using the steps outlined in How to Move the Add-ins Share. Once the Add-ins share is moved, you can re-run the installer to upgrade to version 7.3.