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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Resolve Search Archive Folder not Loading AOneSearch Website in Outlook

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This article refers to Microsoft Outlook version 2010, 2013, and 2016.

For more information on this issue please see the Microsoft Support Article Outlook Home Page feature is missing in folder properties.

Issue

After installing the October Public Update for Microsoft Outlook, folder Home Pages no longer appear and the Home Page feature is missing in the Outlook folder properties. Microsoft has disabled this feature by default to limit security vulnerabilities.

Resolution

To resolve this issue, the Search Archive Folder in Outlook must point directly to the ArchiveOne Search Website (AOneSearch) Service, set as a Home Page for the folder.

Use the following steps to resolve this issue:

The procedure described in this article involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require reinstallation of Windows. Barracuda cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. It is highly recommended that you create a backup of the registry before making any changes.

  1.  On the Archive server, type services.msc in the Start Search box, and press Enter.
  2. In the Services window, right-click ArchiveOne Service, and click Stop.
  3. Run regedit to open the Registry Editor.
  4. Browse to the following location: %Computer%\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security
  5. Create or amend the DWORD entry EnableRoamingFolderHomepages and set the value to 1.
  6. Save, and close the Registry Editor.

  7. Open the Microsoft Services Console (services.msc), right-click ArchiveOne Service, and click Restart.

    If you re-enable the folder Home Page functionality and need it to work for secondary non default mailboxes, you must also set this registry key:

    Navigate to: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Security

    Create or amend the DWORD entry NonDefaultStoreScript and set the value to 1 (hexadecimal) to enable.

If the previous set of steps does not resolve the issue, delete and recreate the folder in Outlook using the following steps:

  1. Log in to your Outlook account.
  2. Right-click Personal Folders (or your mailbox if you are on Exchange), and click New Folder.
  3. Enter the new folder name, and click OK.
  4. Right-click on the new folder, and click Properties.
  5. In the Properties dialog, click the Home Page tab.
  6. In the Address field, enter the full path to AOneSearch, and add suffix ?OL=true to the end of URL, for example, type: http://aone.ukaone.local/AOneSearch?OL=true
    HomePage.png
  7. Turn on Show home page by default for this folder.
  8. Click Apply, and click OK to close the dialog.

You should now be able to navigate to the folder Home Page in Outlook.

Troubleshooting

If you encounter issues setting the folder Home Page, test by setting the Home Page to google.com. If there are issues with this test, consult your Environment Administrator as this is a Microsoft controlled element and not controlled by ArchiveOne or Barracuda.