Working with a Device

This page provides the following topics:

• To set a device to be part of a group
• To remove a device from a group
• To add a monitor to a device
• To remove a monitor from a device
• To add a task to a device
• To initiate a remote control session on a device
• To perform a device asset scan on demand

• To exclude a device from management

To delete a device, see Deleting Devices.

To set a device to be part of a group

1. In Service Center, click Status > Devices.

2. Locate the device you want to edit.
3. Click the device name.
4. Click the Plus icon  beside Group Membership.
5. Select an existing site or service group to which you want this device to belong.
6. Click Apply.

To remove a device from a group

• Click the trash can beside the group where you want to remove a device.

See Also

Creating Service and Site Groups

To add a monitor to a device

1. In Service Center, click Status > Devices.

2. Click a device name.

3. Click Monitors on the right sidebar.

4. Follow the instructions for adding monitors. See Adding Your Own Monitors.

To remove a monitor from a device

1. In Service Center, click Status > Devices.
2. Click a device name.
3. Click Monitors on the right sidebar.
4. Select the check boxes for the monitors you want to remove.
5. Click More Actions.
6. Click Delete Monitor.

To add a task to a device

1. In Service Center, click Status > Devices.

2. Click a device name.

3. Click Automation Calendar on the right sidebar.

4. In the Calendar, click Run Now to immediately run a task, or click Schedule to schedule a task.

5. From the Choose what to execute list, select a script.

6. Schedule the task. See Scheduling Tasks.

7. Optionally, set a timeout for the task.

8. Optionally, apply an alert configuration to the task.

9. Click Save.

To initiate a remote control session on a device

1. In Service Center, click Status > Devices.

2. Click a device name.
3. Click Remote Control  on the right sidebar.

See Also

Working Remotely

To perform a device asset scan on demand

Hardware and software assets are collected at least once every four hours by default. You can refresh this information at any time by requesting the latest assets.

1. In Service Center, click Status > Devices.
2. Click a device name.
3. Click Get Latest Assets on the right sidebar.

To exclude a device from management

To find out more about excluding device from management, see About Excluding Devices from Management

1. In Service Center, click Status > Devices.
2. Click a device name.
3. Click Exclude Device on the right sidebar.
4. Click OK.