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Scheduling When Alerts are Delivered

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Alert schedules are being replaced by maintenance schedules. See Creating a Maintenance Schedule.

An alert schedule determines when alerts should be delivered and when they should be ignored, and whether notifications or trouble tickets should be ignored.

Notes

  • Alerts automatically adjust to Daylight Saving Time.

  • If a user has permission to see the site, he or she automatically has access to alerts for the associated site.

  • If a user is not an administrator, he or she must be given explicit access to a service group to have access to the alert schedule for the group since service groups can span sites.

When to Use an Alert Schedule

Use an alert schedule to:

  • Turn alerting off entirely

  • Disable alert notification by email

  • Disable trouble ticket creation

What You Can Do

You can set up an alert schedule or set behavior for specific daily intervals.

Priorities

When conflicting alert schedules apply to both a device and a site, the alert schedule applied to a device is used. In all other cases and combinations, the least restrictive alert applies.

Examples

You may only want to receive alerts for a specific Service Level Agreement (SLA) during regular business hours of 8:00 a.m. to 4:00 p.m. Or you may not want to receive any alerts on a statutory holiday.

Creating an Alert Schedule

Alert schedules are being replaced by maintenance schedules. See Creating a Maintenance Schedule.

Use Time Intervals to set ranges of time. The first range starts at 0:00 a.m. and goes to the specified time (in this case, 6:00 a.m.). The next range starts at the specified time (in this case, 6:00 a.m.) and goes until the next time you specify (12:00 p.m.), and so on.

  1. In Service Center, click Configuration > Alerting > Alert Schedules.

  2. Click Add.

  3. Ensure that the Enable Alert Schedule check box is selected to activate the new alert schedule.

  4. From the Options list, select the option that corresponds with the subject of the alert (Device, Service Group, Site Group, Alert Category, or Site).

  5. Specify the Device, Service Group, Site Group, Alert Category, or Site to which you want to apply the alert by selecting it from the corresponding list.

  6. Select either the Always or Specific Interval option button.

    • If you select the Always option button, the schedule will always be active.

    • If you select the Specific Interval option button and then select a time frame using the From and To lists, the schedule will be active during the specified time period.

  7. Select the check boxes that correspond with the days of the week you want the schedule to be active.

  8. Use the Time Intervals columns to further define when you want the schedule to be active, and the actions you want to happen in each time frame.
    For example, to turn off email alerts for a time interval, clear the E/P check boxes.
    For example, to turn off the creation of trouble tickets for a time interval, clear the TT check boxes.

  9. Click Save.

See also