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Barracuda RMM
formerly Managed Workplace

About Sites

  • Last updated on

A Barracuda RMM site is a logical container in Service Center that helps you manage and identify devices by physical location or customer.

What Are the Options for Setting Up a Site?

A site can be monitored by:

  • Onsite Manager

  • Device Managers only

  • both Onsite Managers and Device Managers in a mixed environment

Onsite Manager site
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Device Manager only site
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Mixed site
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How Do You Set Up a Site?

You create sites in Service Center by performing a series of steps in a guided setup process. See Creating a Site in Service Center.

How Do You See Whether a Site is Monitored by Onsite Manager or Device Manager?

The Central Dashboard indicates whether a site is monitored by Onsite Manager or Device Manager, and provides a warning if Onsite Manager is not communicating.

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Site Deployment Method

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Site is monitored by Onsite Manager.

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Site is monitored by Device Managers only.

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Onsite Manager is not communicating.

How Do You Know Which Service Modules Have Been Applied to a Site?

If a site has a service module applied to it, an icon is displayed beside the site name:

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Service Module

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The CloudCare service module has been applied to this site.

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The VMware ESXi service module has been applied to this site.

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The Microsoft Hyper-V service module has been applied to this site.

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The BDR Infrascale service module has been applied to this site.

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The Symantec Endpoint Protection service module has been applied to this site.

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The Symantec Backup Exec service module has been applied to this site.

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 The Axcient service module has been applied to this site.

What You Can Do

For each site managed by either Onsite Manager or Device Manager, you can:

  • Change the status of the site from approved to on hold or rejected.

  • View information about a site.

  • Change contact information for a site.

  • Add notes about a site.

  • Change the website addresses to use to determine internet availability for a site.

  • Set the polling interval for printer monitoring.

  • Configure how frequently you want to perform a network scan.

  • Upgrade Device Managers at a site.

For each site managed by Onsite Manager, you can:

  • Set the alerting action for a site not communicating.

  • Set how many days before a down device is automatically deleted from a site.

  • Upgrade Onsite Managers at a site.